Application Support Specialist - Supply Chain Management (1-2 yrs)

Justification.

The position is needed to support Supply Chain Management applications as part of establishing an application management function within Digital for T&O.

The most critical need for this particular position is triggered by the person who used to look after TXT (Supply Chain Management application ) has left Digital.

Key responsibilities :

- Design, analyze and implement efficient IT systems (inc. overseeing system upgrades).

- Provide 2nd line support.

- Vendor Management.

- Identify problems and opportunities within Hempel and provide Digital solutions in line with overall Hempel strategy and Enterprise Architecture guidelines.

- Assist on development of Features and User Stories with business stakeholders.

- Prevent technological debt.

Key tasks :

- Communicate with stakeholders to understand their issues and requirements.

- Develop and analyze functional specifications.

- Coordinate with developers to build and implement technology solutions.

- Facilitate and hand over user acceptance test of deliveries.

- Plan and oversee deployments (e.upgrades, hardware/software installations).

- Integrate multiple systems and reconcile needs of different teams.

- Gather feedback from end users about system performance and adjust accordingly.

- Analyse ticket trends to identify areas of improvement.

- Provide advice and technical training.

- Keep abreast of technology trends and developments.

Key Success Criteria's / KPIs :

- Develop and select the best, most efficient and robust Digital solutions and integrations which can be used by other teams/projects.

- Stakeholder satisfaction with deliveries (VoC).

- High project/agile team engagement.

- Work relations.

- Commercial, Digital, Procurement, Finance, Legal, Supply Chain, Master Data and 3rd parties.

Required education, experience and job-related skills :

- An academic background within the field of Information Technology.

- At least 2-5 years experience as an IT Consultant, IT Analyst or IT Progammer or similar role.

- Good understanding of software architecture, design principles and integrations patterns.

- Knowledge of databases, system security and troubleshooting.

-Some programming experience with strong knowledge of SQL (MS SQL) and a good understanding of SOAP/Postman for webservices, XML and Java Script.

- Experience with supply chain management applications would be an advantage.

- Good understanding of business processes.

- Experience working with ITIL, ServiceNow (or similar tool) and continual improvement.

- Experience with agile methodologies.

- Experience with Azure DevOps including CI/CD pipelines and automated testing preferred.

- CSI mindset.

- Experience working in an international environment with teams and stakeholders in multiple locations and time zones.

- Fluent in English, verbal and in writing.

- General behavioral competencies most relevant for the job.

- Excellent communication skills.

- Customer service orientation.

- Analytical mindset.

- A quick learner with problem-solving attitude.

- Agile mindset.

- Can-do attitude.

- Proactive and self-driven.

- Team player and goal oriented.

- Well-structured and organized.