Help Desk Executive

Superseva is hiring for Helpdesk Executive for its MNC client.

Exp:- 2-4 Years

Location :- Building 11, SEZ Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli, Outer Ring Rd, Bengaluru, 560087

Salary :- 25,000 take home per month : 30,000 CTC per month

Shift:- Rotational Shift

Working days : 6 days working in a week

Payroll: Superseva Global Services

Roles and Responsibilities:-

Provide front-line support and assistance to users via various communication channels such as phone,

email, or chat.

Respond promptly to user inquiries, technical issues, and service requests.

The Advance Excel Knowledge is a must.

Troubleshoot and diagnose problems reported by users and provide timely resolution or escalation.

Document all interactions with users, including details of issues reported and actions taken for

resolution.

Guide users through troubleshooting steps and provide clear instructions to resolve issues

independently.

Collaborate with other support teams or technical experts to resolve complex issues and escalate

unresolved problems as necessary.

Stay updated on product updates, enhancements, and new features to provide accurate information

to users.

Participate in training sessions and knowledge-sharing activities to improve help desk performance

and customer satisfaction.