IT Help Desk Executive

Role & responsibilities

Provide expert technical support for computer systems, software, and hardware via phone, email, or in-person.

- Troubleshoot and resolve issues related to Windows OS, Microsoft Office, Internet Explorer, and business applications.

- Install, modify, and repair computer hardware and software.

- Configure and debug desktop programs.

- Ensure seamless Local Area Network (LAN) operations.

- Install computer peripherals for users.

- Follow up with customers to ensure issue resolution.

Preferred candidate profile

Proficient in:

Windows Professional OS (XP-10)

Microsoft Office (all versions)

- Internet Explorer

- Business applications

TCP/IP and networking fundamentals

Excellent communication, problem-solving, and decision-making skills.

Strong work ethic, attention to detail, and customer service skills.

ability to work independently and collaboratively in a team environment.