Help Desk Executive

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Helpdesk Executive

Integrated Facilities Management

What this job involves:

Centralising all logs and requests

What we re looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you ll provide superior call logging services receiving and logging complaints containing complete details of the requests.

In line with this, you ll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. You ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.

Furthermore, you ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. You ll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope.

Performing other ad hoc tasks

As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, you ll work closely with admin personnel in processing invoices.

Likewise, you ll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, you ll actively participate in health and safety reviews and identify potential risks. You ll also participate in emergency evacuation procedures as needed.

Sound like youTo apply you need to have:

Proven industry experience

Are you a degree holder with three to five years experience in facilities managementDo you have a solid background in helpdesk operations and strong working knowledge of occupational safetyDo you have a proven track record in rolling out improvement initiativesIf you said yes to all these, then we encourage you to apply.

Collaborative mind set

At JLL, we believe that collaboration plays a central role in achieving success that s why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

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