Sr Technical Business Consultant

Responsibilities

Required Job Qualifications:

• Bachelor’s degree in Information Technology or MIS or 4+ years of work experience in designing, developing, deploying contact center solutions (Voice, IVR, and Multi-channel)
• 4+ years of configuration management tools
• Proficient in SQL and ability to write queries
• Experience in VXML scripting and IVR development.
• Experience working with voice-related technologies including TTS & ASR, NLP,NLU, and VoiceXML
• Experience with large scale call center environments and deployments.
• Capability to communicate effectively with technical and non-technical audiences.
• Ability to lead and give technical direction as well as train and mentor.
• Demonstrated excellent written and verbal communication skills.
• Experience with Word, Excel, Presentation, Project, and Visio.
• Excellent interpersonal skills with the ability to handle challenging situations.
• A self-starter with the ability to work independently and in a collaborative team environment.
• Desire for continued technical growth
• Take ownership of assigned tasks with minimal supervision
• Work with various business teams to develop and provide complete solutions
• Experience and knowledge of call center metrics and reporting concepts
• Experience in CTI integrations
• Knowledge of Networks/EXI hosts, VMware, systems

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Preferred Job Qualifications:

• Contact center technology certifications
• IVR design and development in Cisco UCCE/CVP environment
• Knowledge of Java, Java Script, webservices and APIS
• Knowledge of Route IT
• Working knowledge of UCM
• Working knowledge and understanding of call center reporting
• Willingness to work on call support operations on a rotational basis

Pan India