Head Billing

Role & responsibilities

Overall supervision and functioning of the Department to deal with billing clarifications in respect of

various TPA's, Corporate having tie up with the hospital. Defining IP Packages & Tariff and revising

packages from time to time as per decision of the management.

• Verification and posting of billable services and generation of bills through the HIS.
• Assist in generation of MIS Reports. Manager Billing should prepare Monthly Statistics, Monthly

Discount, and Revenue and outstanding bills report and forward the same to the COO.

• Co-ordinate with Customers/corporate for billing issues. Obtains revenue by resolving order and

invoice disputes; maintaining customer relations; resolving problems with bank transfer. Verification of

disallowances by corporate and co-ordinating with corporate collections to sort out the issues.

• Follow-up of Refund Pending Bills & Outstanding Bills and settling them.
• Checking of activity cards on regular basis and ensuring that all billable services are correctly posted in

the billing system.

• Approve credit memos by reviewing documentation.
• Plans staff work assignments and schedules. Evaluates the work performance of the staff. Counsels

staff on personal and work problems.

• Assigning duties to the billing staff, responsible for making the duty rosters; sanction of leaves;

appraisal etc. The Manager – Billing will also be responsible for sanctioning and recommending leaves

for the staff.

• Updating charges for new services in the HIS by comparing with Top 10 Hospitals.
• Check daily Credit bills before dispatching it to the concerned Companies by verifying all the bills are

generated according to MOU.