Branch Head, Hdfc Bank, Goa

Role & responsibilities

Responsibilities

• Lead a result oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management, Operation and risk.
• Own all branch-banking objectives and overall branch supervision, Ensure achievement of overall Branch Targets by generating business and cross sales
• Key Customer Relationship Management & supervision of all High Net Worth customer programs
• Ensure all components of the branch sales model function as per design
• Complaints Handling
• Review Branch Operations reports
• Managing teller operations and vault
• Branch Merchandising & co-ordination with Marketing at product level
• Review vault register and Key Registers
• Review Suspense & Dummy accounts
• Ensure compliance with Banking rules, Regulations & Procedures
• Periodic review of progress vs. objectives
• Ensure clarity of Business objectives among staff
• Adherence of sales process & Operational Checklist.

Preferred candidate profile

Graduate (Any Stream)

PG Qualificaton preferred

Prior work experience in Branch Banking in Team handling role highly desirable

Ok to travel regularly.

Has portfolio Management experience.

Some branch audit exposure

Local candidates preferred

Locations being hired for : Panjim, Mapusa, Baga, Ponda (Mangueshi), Margao, Porvorim