Relationship Banking Head (RBH) - Bangalore - Interview on 08th Jan'25

Greeting from HDFC Bank!!

We have urgent opportunity of Head Relationship Banking - RBB across Bangalore.

Job Locations: Bangalore - Koramangala Main Branch

Note: Candidates having 10+ years experience in Banking and Wealth Management need to apply.

Job Name PA (Business Unit) : Head Relationship Banking Retail Branch Banking

Job Title : (Job Name) Head Relationship Banking

Business Unit (PA) : Retail Branch Banking

Reports to (job) : Branch Manager

Job Fn : Sales

Role Type: Supervisory

No of direct reportees: 5 to 9

Job Purpose :

The purpose of the Head Relationship banking is to be a Supervisor and a mentor to the HNW channel. Handholding the RMs and Ensuring the RMs are meeting their income.

Ensuring RMs meet the right customers and have a meaningful engagement with customer

Ensuring the RMs are trained and equipped to handle customer queries

Job Responsibilities(JR) : 6 8 Areas

Actionable (4-6)

Acquisition of High new worth customers to the Bank

• Acquire new customers who meet product criteria through cross-referencing
• Ensuring timely onboarding of quality accounts in the HNW channel for the bank
• Ensuring lowest depletion of the newly acquired accounts
• Increase liabilities size of relationship via balances in accounts of existing customers

Managing the High Net worth customers of the Bank

• To Enhance & Retain customer profitability by capturing larger share of Wallet
• Ensuring the highest level of service to the customers in the branch
• Profiling Customers and Providing Financial planning & Investment Advise as per customers need
• To ensure maintenance of updated Relationship File

Mentoring the RMs in the branch

• To handle a team of 4 to 9 Preferred Relationship Manager
• Recruitment and training of Relationship Manager Team and Lead a result oriented team
• Ensuring the RMs are trained and well equipped with data and products to handle and service the customers
• Ensuring the Relationship managers are meeting the right set of customers
• Ensuring joint calls with the relationship managers
• Complaints Handling for the RM Channel

Meeting Business Objectives

• Ensure clarity of Business objectives among staff
• Monitoring quality sales and processes in the Relationship Managers portfolio
• Ensuring the Income Product Holding (IPH) of the Relationship Manager Portfolio and initiating thrust on Cross sell
• Ensuring Sales across Liabilities, Retail Assets, Business Banking, Forex, Credit Cards, and online trading etc. and achieving the Branch targets

Educational Qualifications (examples listed below)

Key Skills(examples listed below)

• Graduation:
• Post-Graduation:

Certifications:

• AMFI Certification
• IRDA Certification
• NCFM Certification (Optional)
• CAIIB (Optional)

• Sales and Influencing Skills
• Banking Product & Process Knowledge
• NRI Product and Regulatory Knowledge
• Planning and Organizing Skills
• Communication
• Knowledge of Competition & Current trends in financial Industry.

Experience Required (examples listed below)

• Minimum experience in years 3 years in Retail Branch Banking in HNW Channel
• Exposure to banking preferable

Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) (examples listed below)

• Customers
• Branch Banking Team
• Operations- WBO
• NR Product Team
• Treasury
• HLIC
• Insurance CAM
• MF Fund houses personnel
• HSL personnel
• Corporate banking
• Corporate Salary
• Wholesale banking
• TPP Team
• Assets Team

Please share updated resume on abhaikumar.srivastava@hdfcbank.com with following details

Current CTC :

Expected CTC :

Cureent Location :

Preferred Location :

Notice Period to join :

Note: Candidates having 10+ years experience in Banking and Wealth Management need to apply.

Interested candidates directly walk-in at

HDFC Bank, Uma Admiralty, next to Anand Ashram, Bannerghatta Road, Bengaluru 560029 Date : 08th Jan'25 (Wednesday), Timing 03:00 PM to 05:00 PM

Warm Regards,

Abhai Srivastava

Talent Acquisition Partner RBB South2

abhaikumar.srivastava@hdfcbank.com