Investigation Officer- Collection Process Review Unit

Role & responsibilities

• Investigate collection related eligible complaints received through various channels. Adhoc Complaints received through other senior management.
• Deep Dive / Root Cause Analysis [RCA] into the case details to validate the facts around the complaint.
• Retrieval of all case related facts / documents and other relevant information in coordination with Process Managers. Review of documents / supportings / evidence.
• Cross validation of facts with respect to laid down process / internal guidelines.
• Discussion with various team members within the vertical / outside the vertical to ensure validation of facts.
• Assist and support Investigation Manager in any audit / compliance / regulatory requirements.
• Any other analytical tools like SQL, MS Access, Power BI would be an added advantage.
• Organized, Collaborative, delivery focussed and strong management skills.