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16 HDFC Bank Jobs in Kolkata

Officer Customer Care (OCC)-Virtual Care

0-3 years

Kolkata

5 vacancies

Officer Customer Care (OCC)-Virtual Care

HDFC Bank

posted 2d ago

Job Role Insights

Fixed timing

Job Description

Role & responsibilities-


Job Purpose-Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.

  • To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
  • To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
  • To ensure complete and accurate resolution within the defined TATs.
  • To ensure process compliance as per the set Audit and SQ guidelines.




Preferred candidate profile-Candidates should have good communicaion skills and should be able to manage customers calmly.







Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Care Officer roles with real interview advice

What people at HDFC Bank are saying

4.9
 Rating based on 5 Customer Care Officer reviews

Likes

No deviation in work

  • Job security - Good
  • +3 more
Dislikes

Inside employees don't give much salary outside employee who come from other bank recieved high salary

  • Salary - Bad
Read 5 Customer Care Officer reviews

Customer Care Officer salary at HDFC Bank

reported by 28 employees
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₹2 L/yr - ₹4 L/yr
At par with the average Customer Care Officer Salary in India
View more details

What HDFC Bank employees are saying about work life

based on 39.8k employees
59%
44%
51%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

HDFC Bank Benefits

Job Training
Health Insurance
Soft Skill Training
Work From Home
Team Outings
Cafeteria +6 more
View more benefits

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HDFC Bank New Delhi Office Locations

View all
Delhi Office
HDFC Bank, A-4, Panchvati, Adarsh Nagar Delhi
110088
New Delhi Office
HDFC Bank, E - 2 / 257 Shastri Nagar Near Shastri Nagar Metro Station New Delhi-110052 New Delhi India, Vir Banda Bairagi Marg, Shastri Nagar New Delhi
Delhi 110052

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