Officer Customer Care (OCC)-Virtual Care

Role & responsibilities-

Job Purpose-Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.

• To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
• To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
• To ensure complete and accurate resolution within the defined TATs.
• To ensure process compliance as per the set Audit and SQ guidelines.

Preferred candidate profile-Candidates should have good communicaion skills and should be able to manage customers calmly.