MEGA Walkin DRIVE For TEAM Leader For Customer Support EMAIL Process

MEGA WALKIN DRIVE FOR TEAM LEADER FOR CUSTOMER SUPPORT EMAIL PROCESS FROM 27 FEB 25 TO 28 FEB 25

Job Title: Customer Support Email Process - Team Leader (UK Shift)

Experience: 5 years to 6 years

Educational Qualification: Any degree

Shift: UK/ Rotational Shift (MUST BE COMFORTABLE WITH ROTATIONAL SHIFT)

Mode of interview: Walk-in

Date: 27 Feb to 28 Feb 25

Timing: 11:30 AM to 3:00 PM

Contact HR: Nandhinee

Work Location: Navallur

Interview Location: HCL Technologies Ltd. ETA 3- Techno Park, Special Economic Zone, 33, Rajiv Gandhi Salai, Navallur Village and Panchayat, Thiruporur Panchayat Union, Navallur, Tamil Nadu 603103

Job Summary:

The Customer Support Email Process - Team Leader is responsible for leading a team of customer support representatives who handle email inquiries from customers. The role involves managing day-to-day operations, ensuring high levels of customer satisfaction, and meeting performance targets. The Team Leader will also be responsible for training and mentoring team members, monitoring performance, and implementing process improvements.

Key Responsibilities:

• Lead and manage a team of customer support representatives handling email inquiries.
• Ensure timely and accurate responses to customer emails.
• Monitor team performance and provide regular feedback and coaching.
• Develop and implement strategies to improve customer satisfaction and operational efficiency.
• Handle escalated customer issues and resolve them promptly.
• Prepare and analyze performance reports to identify trends and areas for improvement.
• Collaborate with other departments to ensure seamless customer support.
• Maintain up-to-date knowledge of company products, services, and policies.
• Ensure compliance with company policies and procedures.

Requirements:

• Prior experience in a customer support role, preferably in an email process.
• Proven experience in a leadership or supervisory role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using customer support software and tools.
• Flexibility to work in the UK shift.

Preferred Qualifications:

• Bachelor's degree in a related field.
• Experience in the UK market or working with UK customers.
• Knowledge of CRM systems and email management tools.