Mega Walkin Drive For Freshers (Healthcare Voice Process) - 15th Feb

WALK - IN Interview for Freshers (Healthcare Voice Process) - 15th Feb

FRESHERS: Graduation must (NO B.E/B.Tech/Engineering/Tech Graduates,MCA/MSc/M.com)

Work Location: Sholinganallur ELCOT Chennai.

Interview Mode: Face to Face Interview

Interview Venue: HCL TECH, Sholinganallur ELCOT campus, Tower 4, Chennai-119.

Interview Time: 11:30AM - 2PM

Contact HR: Shinaz/ Judith.

ESSENTIAL RESPONSIBILITIES:

• Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
• Investigate and resolve issues with denied or underpaid claims.
• Maintain accurate records of all communications and transactions.
• Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
• Update account-wise customer interactions daily.
• Achieve critical performance targets.
• Ensure efficiency in line with performance targets and process guidelines.
• Identify problems and document business requirements using industry knowledge and tools.
• Follow client process workflows and HCL policy guidelines.

SKILLS AND COMPETENCIES:

• Strong verbal and written communication skills
• Focus on delivering a positive customer experience
• Should possess active listening skills
• Good data entry & typing skills
• Ability to multitask.
• Ability to contribute to the process through improvement ideas.
• Analytical and problem-solving skills on the process.
• To use sound judgment and take decisions.

Rounds of interview:

HR Screening, Versant Test and Operations Interview

Laptops are not allowed in the campus.

Perks and Benefits:

1. Cab provided (chargeable)

2. International Trainers

3. World class exposure

4. Excellent working environment

5. Salary - Best in industry

6. Shift - Flexible with any shifts (Night)