Mobileiron Consultant

Full job description

Digital Work Place WPE Mobility Lead /Architect is a critical role in our organization. This is an ideal opportunity for someone who is motivated by an opportunity to participate in an organization s regionalization approach to systems, infrastructure and end user support. We are looking for an individual who has the technical skills and intellectual capability to lead through this change and has the drive and desire to grow with a business. Critical for success is the ability to oversee the support of multiple site teams, systems, infrastructure and end user support.

Mobility Lead MDM Job Description Position Requirements

Respective technical certifications for Supported Technologies
Good Knowledge in designing, deploying, and troubleshooting an SCCM 2007 / 2012 server infrastructure.
Extensive Experience in transitioning end to end MDM services from clients to Service Providers Position requires with the below MDM Engineer (Mobile Device Management)-Intune/Airwatch/MobileIron Looking for a Mobility MDM contractor who comes from a Global-Driven Environment. The selected candidate will work close with the IT teams and internal customers to enforce best practices during implementation, delivery and roll-out of new or upgraded products and business solutions.

Requirements

Experience in supporting Intune /Airwatch/MobileIron MDM with Exchange 2010/Office 365 Experience of troubleshooting Intune /Airwatch/MobileIron routing issues with on-premise servers, cloud Device service and exchange CAS servers

Extensive experience of Intune/Airwatch/MobileIron enterprise groups, secure content locker, compliance policies, smart groups and per-app VPN Extensive experience of Intune /Airwatch/MobileIron Application Management Experience of troubleshooting Intune/Airwatch/MobileIron agent, browser, VPP, Aw inbox, VM Boxer and secure content locker issues on iOS and Android devices.

Ability to monitor and prioritize the defects/concerns and coordinating fixes with vendors. Demonstrates the advanced troubleshooting skills necessary to resolve the full scope of customer issues including both technical and customer service inquiries. Extensive skills in troubleshooting Mobile Device Management (MDM) server issues and working cross teams to resolve complex issues.

Ability to setup and maintain mobile development platform. Ability to upgrade sentry, connectors and connected cloud applications. Good understanding of networking connectivity including firewalls, DMZ and secure networks. Experience collecting, analyzing and reporting metrics on mobile devices and mobile applications. Hands on experience managing Linux systems (Sentry).
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.