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HashiCorp

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4.7

based on 14 Reviews

18 HashiCorp Jobs

Sr. Software Engineer II - Terraform Customer Engineering

HashiCorp

4.7

based on 14 Reviews

8-12 years

Bangalore / Bengaluru

1 vacancy

Sr. Software Engineer II - Terraform Customer Engineering

HashiCorp

posted 21d ago

Job Role Insights

Flexible timing

Key skills for the job

Python Cloud Computing Automation Testing Operations Ruby Rails GCP

+ 3 more

Job Description

Sr. Software Engineer II - Terraform Customer Engineering (Hybrid)

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The Role

As a Senior Software Engineer on the Terraform Customer Engineering team, you will play a pivotal role in improving the responsiveness and supportability of our Terraform product. This team is dedicated to addressing customer pain points by quickly responding to bugs, fixing complex non-sev1 issues, and applying pragmatic solutions. Additionally, you will focus on enhancing tooling, diagnostics, and supportability, resulting in faster relief for our customers.

Key Responsibilities

Swiftly identify and resolve bugs, ensuring our customers experience minimal disruption and maximum satisfaction.
Dive deep into intricate non-sev1 issues, applying pragmatic and creative solutions to address customer pain points effectively.
Innovate and improve the tooling and diagnostics for Terraform, boosting the products supportability and overall performance.
Work closely with our support teams to understand and prioritize customer issues, driving a continuous improvement culture and faster resolution times.
Develop and refine robust processes to guarantee the high availability, scalability, and reliability of our services.
Play a crucial role in enhancing the overall customer experience by delivering high-quality, customer-centric solutions and product enhancements.

Ideal Candidate

8+ years of software engineering experience, with a focus on cloud services and infrastructure.
Proficient in Go, with familiarity in other programming languages (Python, Ruby) considered beneficial.
Extensive experience with cloud computing platforms (AWS, Azure, GCP) and infrastructure as code (Terraform).
Demonstrated ability to tackle complex technical challenges and deliver innovative solutions.
Strong problem-solving skills and the ability to work collaboratively across diverse teams.
Keen interest in operational process improvement and delivering customer-centric solutions.
Excellent communication and collaboration skills, with a focus on customer satisfaction and team success. #LI-Hybrid