Customer Service Executive - Collections

Job Title: Customer Service Executive - Collections
Location: Hyderabad, Telangana
Company: Harmony United Medsolutions Pvt. Ltd

About us:
Harmony United Medsolutions Pvt. Ltd. [HUMS] is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry. We at HUMS take pride in being a reliable partner as a Healthcare Management Company. With nine years of experience, we have perfected our end-to-end services in medical billing, A.R. management, and other essential healthcare facets. We provide our services to Harmony United Psychiatric Care, a US-based Healthcare Company. We pride ourselves on our commitment to excellence, creativity, and pushing the boundaries of what s possible. As we continue to grow, we seek a talented candidate to join our team and contribute to our exciting projects.

Position Overview:
The Customer Service Executive - Collections is responsible for managing and recovering outstanding accounts receivable, ensuring timely communication with clients, and maintaining accurate records of all collection efforts. The role involves adhering to health and safety standards, achieving collection targets, and improving processes in collaboration with internal teams.

Responsibilities:

• Make initial contact with delinquent clients to recover outstanding payments.
• Maintain a professional approach during customer interactions to resolve payment issues effectively.
• Manage/monitor debt recovery efforts to ensure successful collections.
• Update customer account notes in the current system for transparency and tracking.
• Ensure cash receipts and incoming and outgoing wires are recorded on time.
• Meet or exceed individual cash targets and call volume assigned on a monthly and quarterly basis.
• Drive productivity by training and directing the work of Collections employees.
• Implement established best practices to streamline and improve the collections process.
• Adhere to all health and safety standards to maintain a secure working environment.

Qualifications:

• Candidate must have a bachelors degree.
• At least 4+ years of experience in AR calling or billing, for an international voice processing industry.
• Strong communication, negotiation, and problem-solving skills.
• Familiarity with HIPAA regulations and other healthcare compliance standards.

Diversity, equality, and inclusion:
Diversity, equality, and inclusion are fundamental to our success at HUMS. We actively promote diversity across all aspects of our organization, including but not limited to gender, race, ethnicity, sexual orientation, religion, disability, and age. We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow, contribute, and succeed.

Benefits:

• Competitive salary (including EPF and PS)
• Health insurance
• Four days workweek (Monday Thursday)
• Opportunities for career growth and professional development
• Additional benefits like food and cab-drop are available

Please submit your resume and cover letter detailing your relevant experience and why you fit this role perfectly. We look forward to hearing from you!

In case of any queries, please feel to reach out us at [email protected]

Note: Available to take calls between 5:45 PM to 4:45 AM IST only from Monday to Thursday.

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