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SAP COE Customer Service
12-15 years
Bangalore / Bengaluru
1 vacancy
SAP COE Customer Service
Haier Appliances India
posted 12hr ago
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Fixed timing
Key skills for the job
Job Description
At GE Appliances, a Haier company, we come together to make good things, for life. As the fastest-growing appliance company in the U.S., we re powered by creators, thinkers and makers who believe that anything is possible and that there s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities .
Interested in joining us on our journey?
Key Responsibilities
Business Process analysis and Mapping
Collaborate with business process owners to gather customer service (CS) requirements and map them into BPML.
Global Process Template
Lead the design, configuration, and optimization of SAP CS processes for warranty claims, service orders, and repairs.
Configuration & Customization
Perform and oversee configurations in CS (Service Order Management, Warranty Management, Customer Interaction Centre, and others).
Collaboration with Development
Work with development teams to define functional specifications and review technical designs.
Project Leadership
Manage timelines, deliverables, and stakeholder communication during the template rollout phases.
Testing & Quality Assurance
Create test plans (Unit, Integration, UAT) and ensure consistency across entities.
Data Migration & Cutover
Lead migration of customer service data from ECC6 to S4 HANA, ensuring data accuracy and integrity.
Training & Support
Develop end-user training materials and provide post-go-live support.
Continuous Improvement
Propose improvements using S4 HANA functionalities to optimize business processes.
Key Qualifications
Educational Background
Bachelors or masters in finance, Accounting, or IT. SAP CS Certification preferred.
Experience
12-15 years in SAP CS with at least two full-cycle implementations. Global rollout experience is a plus.
Technical Skills
Deep knowledge of SAP CS sub-modules (Service Orders, Warranty Claims, Repairs, Field Service Management).
Integration Skills
Deep understanding of integration points with SD, CRM (Salesforce), and logistics modules.
Project Management
Experience managing large-scale SAP projects, with Agile or Waterfall methodologies.
Communication Skills
Strong interpersonal skills, capable of communicating complex technical details to business stakeholders.
Problem-Solving
Demonstrated ability to analyse business needs and implement solutions effectively.
SAP Tools
Proficiency with SAP Solution Manager, Fiori, and related SAP tools.
Preferred Skills
SAP S4 HANA Customer service
Experience with S4 HANA CS capabilities, including improved analytics, service management dashboards, and Fiori apps.
Integration with CRM/CS
Proven experience in integrating SAP CS with CRM systems (especially Salesforce) for customer engagement optimization.
Warranty Management
In-depth knowledge of warranty processes, claims handling, and associated reporting in SAP CS.
Reporting and Analytics
Experience with S4 HANA reporting tools and analytics relevant to customer service processes.
Competencies
Leadership
Ability to lead cross-functional teams and manage large-scale projects.
Analytical ThinkingStrong problem-solving skills and a strategic mindset.
Process Oriented
Focus on delivering consistent, high-quality process improvements.
Adaptability
Ability to adjust in dynamic environments and drive change.
Change Management
Ability to manage and implement changes within global and diverse environments.
Attention to detail
High level of precision in all work deliverables.
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com
Employment Type: Full Time, Permanent
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Strict timing
Monday to Saturday
No travel
Day Shift
Haier Appliances India Benefits
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