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Lead Qualifier & Inside sales representative
Hach DHR India
posted 2mon ago
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Flexible timing
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Job Description
Lead qualifier & Inside Sales / Service sales Representative
POSITION SUMMARY: .
This position is responsible for proactively going after calibration and service opportunities based on the Installed base data & renew service contracts to maintain and grow Service and calibration Revenue. The representative will also qualify the MQL s received from various sources , submit quote and follow up for orders .
Representative will need to quickly build customer rapport; and establish trust and credibility through a consultative selling style, leveraging customer relationships and OTT value propositions to ensure the on-time acquisition of calibration and service business. Representative will receive support and guidance from their leaders and from partners in other OTT teams, however it is imperative that a self-starter mentality is in place, along with the ability to manage and build the business. This position offers a competitive salary, bonus earnings, and the opportunity to take advantage of Veralto Enterprise Systems (VES) trainings and certifications. Enjoy a fun, friendly and fast-paced working environment with goals for both individual and team growth.This role will be based On-Site out of our Bangalore, India HQ.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Gain an in-depth understanding of the product or product range we are selling. This includes technical details, features and benefits
- Managing customer interactions, serve as the main point of contact during the sales cycle, Supporting communication between the customers, service team, and other sales professionals
- Distinguish between regular sales and business development opportunities, contributing to the product s growth strategy
- Engage clients via phone and e-mail, to maximize the customer experience when their Calibration is due or contract renewals are due.
- Prepare quotations, cross-sell, up-sell, and minimize discounting
- Utilize funnel management best practice to manage and win opportunities
- Review commercial legal terms and escalate as needed
- Populate and maintain high standards of data integrity in Salesforce, and Oracle
- Collaborate with other departments (e.g. Sales, Service Development, Dispatch, Tech Support) to improve processes and leverage the best resources to close business and support customers
- Engage in department Key Performance Indicators (KPIs) through visual management and countermeasure where appropriate, to support continuous growth and improvement
Your duties will include:
- Generate leads - research and identify potential customers using a variety of sources.
- Qualify leads - determine which leads are most likely to become customers by evaluating their needs and budget and assessing interest in the products or services.
- Make sales presentations - engage with potential customers by phone, email or video conference to demonstrate the features and benefits of products and services and persuade them to purchase.
- Negotiate deals - work with customers to identify pricing and payment options that meet the requirements and align with company goals.
- Close sales - close sales agreements with customers, provide customer support as required and follow up with customers to ensure satisfaction and repeat business.
- Manage sales pipeline - Managing a sales pipeline involves monitoring sales activities and customer interactions, updating sales records and customer information in a customer relationship management (CRM) system and providing regular reports on sales activities and results.
- Collaborate with team members - Working closely with sales and marketing professionals for sales development and implement strategies to achieve the targets consistently.
- Stay up-to-date with product knowledge - familiar with the product and their key features, benefits and competitors to educate potential customers.
The essential requirements of the job include:
- Experience in inside sales support
- Fluent in English - good command in spoken and written form
- University degree in sales, marketing or related field
- Computer skills in MS Office, Salesforce
- Willingness to travel if required
- Communicativeness, good time management, analytical thinking
- Behaves in ways that are aligned with the Veralto Standards of Conduct
QUALIFICATIONS:
- 2 years of sales or tele-sales experience, selling products or services in a business-to-business environment
- BTech / MBA preferred
- Demonstrated ability to listen to and seek out solutions to customer needs
- Proven ability at cross-selling and up-selling; demonstrated experience increasing revenue within existing accounts by broadening and deepening solution placement
- Ability to handle questions relating to the service products
- Effective organizational and time management skills
- Strong working knowledge of SFDC, Oracle, and Microsoft Office preferred
- Good communication skills: both written and verbal
Employment Type: Full Time, Permanent
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based on 9 employees
Flexible timing
Monday to Friday
Within country
Day Shift
Hach DHR India Benefits
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Hach DHR India Bangalore / Bengaluru Office Location
Bengaluru Office
Consulate -1, No.301,302,303, 3rd Floor, Richmond Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560025, India
Bengaluru
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