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85 Guest Relations Jobs in Hyderabad / Secunderabad

Banquets Manager

Marriott

4.2

based on 1.3k Reviews

6-15 years

Hyderabad / Secunderabad

1 vacancy

Banquets Manager

Marriott International

posted 16hr ago

Job Role Insights

Key skills for the job

HRIS Customer Service Event Management Hospital Administration Continuous Improvement Guest Relations

+ 2 more

Job Description

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards.

Monitors and controls financial and administrative responsibilities including asset protection.

Provides clear and concise communications to everyone having ownership in the success of the event.

Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES

Managing Banquet Operations

Projects supply needs for the department, (eg, china, glass, silver, buffet presentations, props).

Applies knowledge of all laws, as they relate to an event.

Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.

Adheres to and reinforces all standards, policies, and procedures.

Maintains established sanitation levels.

Manages departmental inventories and maintains equipment.

Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.

Schedules banquet service staff to forecast and service standards, while maximizing profits.

Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

Sets goals and delegates tasks to improve departmental performance.

Conducts monthly department meetings with the Banquet team.

Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.

Acts as a liaison to the kitchen staff.

Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Ensures employees understand expectations and parameters.

Strives to improve service performance.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Observes service behaviors of employees and provides feedback to individuals.

Monitors progress and leads discussion with staff each period.

Participates in the development and implementation of corrective action plans.

Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

Attends and participates in all pertinent meetings.

Employment Type: Full Time, Permanent

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What people at Marriott International are saying

4.9

Rating based on 3 Banquet Manager reviews

Anonymous · Food, Beverage & Hospitality in Agra

Likes

Marriott policies

Salary - Excellent

+6 more

Dislikes

As of now nothing like that

Read 3 Banquet Manager reviews

Banquet Manager salary at Marriott International

reported by 12 employees with 6-15 years exp.

Unlock

₹5.2 L/yr - ₹8.5 L/yr

12% more than the average Banquet Manager Salary in India

View more details

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85 Guest Relations Jobs in Hyderabad / Secunderabad

Banquets Manager

Marriott

Job Role Insights

Job Description

What people at Marriott International are saying

4.9

Rating based on 3 Banquet Manager reviews

Banquet Manager salary at Marriott International

Compare Marriott International with

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85 Guest Relations Jobs in Hyderabad / Secunderabad

Banquets Manager

Job Role Insights

Job Description

What people at Marriott International are saying

4.9 Rating based on 3 Banquet Manager reviews

Banquet Manager salary at Marriott International

Compare Marriott International with

Similar Jobs for you

Skill Jobs by Locations

Popular Skills Jobs in Location

Popular Company Jobs in Location

Recently Viewed

Tata Motors

Aye Finance

Sanofi

Sanofi

Aye Finance

Hilton

MSN Laboratories

Aurobindo Pharma

Bharat Petroleum

4.9

Rating based on 3 Banquet Manager reviews