8 Guardian India Jobs

Customer Service

• 100% of production time to be spent logged in on calls or web chat • Answer calls, chats & mails with an approach to deliver positive customer satisfaction • Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision • Focus on First Call resolution & accurate research initiation • Maintain internal & client defined quality on calls • Understands and contributes positively in meeting client SLAs & targets • Adheres to Customer Service Attendance & Accountability policies • Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development

• Excellent verbal and written communication skills with least grammatical errors • Basic computer operating skills required (MS- Office Applications) • Appropriate Typing speed to be able to efficiently manage documentation during/post interaction

Location:

This position can be based in any of the following locations:

Gurgaon

For internal use only:

R000106340