Site Reliability Engineer Lead

Required Skills About GSPANN :Founded in 2004, GSPANN is a fast-growing IT services and consulting company based in Milpitas, California, USA.We provide end-to-end content, e-commerce, information analytics, quality assurance, and digital transformation solutions to our global clients across retail, finance, healthcare, manufacturing, and high-technology domains. We support businesses transform how they deliver business value to their customers by helping them optimize their IT capabilities, practices, and operations, co-creating a digital future for their industries. GSPANN is a Great Place to Work-certified company with a growing family of 1900+ people. We have a strong presence in the US, UK, Canada, China, Chile, and Mexico and have multiple offices across India, including Hyderabad, Gurugram, Delhi, Noida, Pune, and Bangalore

Job Title: Network Engineer

Location: Hyderabad, Pune, Gurgaon

Experience: 4 - 8 Years

Skills: Aruba, Cisco, Palo Alto, Solarwinds

Role and Responsibilities -

• Proactively identify the issues ,resolve and communicate the progress timely in a professional manner.
• Perform pattern identification towards assessing overall impact of an issue and help towards RCA​
• Monitor the jobs, analyse and work with different teams in case of any failures.
• Incident, Operational, Change management
• Streamline operations tasks through automations
• Review all tasks on periodic basis and automate repetitive tasks​
• Enhance operational reliability and scalability of existing tasks.
• Support planned changes with deployment, post deployment monitoring and create new dashboards or alerts as needed to monitor new changes in system​
• Document your work to share the knowledge among the teams.
• Collaborate with other technical teams for implementation and improvement tasks.

Required Skills -

• A total of 5+years of rich production support/ SRE experience
• Should be open for the Night shift on rotation basis 24/7
• Experience in Splunk/Dynatrace
• Technical documentation experience
• Good to have knowledge on Google Cloud, OpenShift, microservices, scripting languages(python, shell scripting etc)
• Experience in handling & working with cross functional teams
• Ability to communicate courteously and effectively with customers, & third party vendors.
• Knowledge on service now, Jira & other monitoring tools is considered an advantage.
• Good to have knowledge in Java, Springboot framework
• Good analytical, debugging & triage skills
• Good Communication & Professional skills
• SRE, ITIL, MongoDB knowledge will be added advantage