Technical Engagement Manager

About the Company :

Headquartered in California, U.S.A., GSPANN provides consulting and IT services to global clients. We help clients transform how they deliver business value by helping them optimize their IT capabilities, practices, and operations with our experience in retail, high-technology, and manufacturing. With five global delivery centers and 1900+ employees, we provide the intimacy of a boutique consultancy with the capabilities of a large IT services firm.

Role: Technical Engagement Manager

Experience: 14+ Yrs

Work Location: Gurugram, Hyderabad, Noida

Skills: Java/j2ee, Ecommerce, Delivery Management, Engagement Management, Program Management, Agile

Availability to join: Immediate to 45 Days(Max)

Role & responsibilities

• Manage multiple global delivery teams.
• Take accountability for client satisfaction, delivery quality, and growth.
• Work with onsite account managers in identifying new opportunities and resource requirements for account growth.
• Lead the Request for Proposal (RFP) activities from offshore for new opportunities and defend the proposals.
• Prepare metrics regarding the engagement on a regular basis and present it to the management.
• Act as a single point-of-contact for the account from offshore.
• Work with HR and hiring teams to ensure timely fulfilment of resource needs.
• Lead the business review meetings with the customer.
• Should be comfortable in leading and following the groups or teams.
• Bring top-notch consulting or relationship management skills and a deep appreciation of IT tools, techniques, systems, and solutions.
• Conceptualize, analyze, and create blueprints for business transformations and present solutions.
• Maintain healthy account margins.
• Be a part of architecture, design, program planning discussions with senior client stakeholders on an ongoing basis.

Knowledge Management

• Conduct knowledge sharing sessions and publish case studies. Take accountability for maintaining program or project documents in a knowledge-based repository.
• Identify accelerators and innovations.
• Understand complex interdependencies to identify the right team composition for delivery.

Program / Project Management

• Take charge of program or project objectives and prepare a plan.
• Identify the benefits and success criteria of the program or project.
• Track and define the benefits for report creation.
• Identify dependencies and critical decision or discussion points.

Delivery Management

• Conduct program reviews with relevant stakeholders to identify or manage issues to ensure its smooth delivery.
• Provide delivery governance and resolve escalated project issues affecting the program.
• Conduct periodic performance reviews of key individuals on the account across multiple project teams.
• Monitor all phases of the project (requirement gathering, initiation including design, execution and closure) on a regular basis and suggest corrective actions.
• Track actual vs. planned program or project progress using KRAs and KPIs.
• Take charge of conflict, risk, and dependency management.
• Scope Management: In case of any change in the program, conduct impact analysis on the cost and other organizational parameters, and share findings with the client.

People Management

• Build relationships with key project team members on a frequent basis via performance reviews and updates. Keep them motivated; understand their concerns and suggestions.
• Resolve team conflicts, if any, between multiple work streams or groups or individuals.
• Provide inputs on goal setting and performance appraisals of the team.
• Identify training needs for associates based on the client's changing focus.
• Motivate the team to participate in recruitment drives, training, and other organizational initiatives.

Preferred candidate profile

• Strong experience in Java / J2EE web development tech stack along with agile.
• Excellent communication skills along with experience in managing and motivating high-performance teams and individuals.
• Expertise in program management and managing multiple tracks at the same time.
• Strong experience in e-commerce or a client with a retail background.
• Proven ability to establish rapport, credibility, and influence others to drive results across the organization.
• Creative problem-solving skills for teams, project deliverables, and cross-functional issues amidst changing priorities.
• Skillfully manage the changing operational goals and demands by being flexible and resourceful.
• Experience in project management and/or delivery offshore or onshore models and agile development process.
• Passionate about operational excellence and governance.
• Proven ability to set expectations and communicate status to technical, business, or executive teams and take ownership of all critical issues to get a logical closure.
• Experience of working in matrix organizations with varying technology practices.
• Ability to manage 50+ resources in single or multiple accounts.
• A Project Management Professional-certified candidate will have an advantage.