Observability Engineer

About GSPANN :Founded in 2004, GSPANN is a fast-growing IT services and consulting company based in Milpitas, California, USA.We provide end-to-end content, e-commerce, information analytics, quality assurance, and digital transformation solutions to our global clients across retail, finance, healthcare, manufacturing, and high-technology domains. We support businesses transform how they deliver business value to their customers by helping them optimize their IT capabilities, practices, and operations, co-creating a digital future for their industries. GSPANN is a Great Place to Work-certified company with a growing family of 1900+ people. We have a strong presence in the US, UK, Canada, China, Chile, and Mexico and have multiple offices across India, including Hyderabad, Gurugram, Delhi, Noida, Pune, and Bangalore

Job Title: Observability Engineer

Location: Hyderabad, Pune, Gurgaon

Experience: 8 - 14 Years

Notice Period : Immediate to 15 Days

Skills: ITIL, ITSM, Sumo Logic, APM Tools

Role and Responsibilities -

• Develop and implement comprehensive observability strategies to monitor IT systems and applications.
• Utilize ITSM/ITIL frameworks to align observability practices with organizational processes and standards.
• Deploy and manage APM tools to monitor the performance and health of applications.
• Analyse APM data to identify performance bottlenecks and optimize application performance.
• Configure and maintain Sumo Logic for log management and analytics.
• Use Sumo Logic to collect, process, and analyse logs, metrics, and traces to gain insights into system behaviour.
• Collaborate with IT teams to identify, investigate, and resolve incidents and problems.
• Conduct Root Cause Analysis (RCA) to prevent recurrence of issues and improve system reliability.
• Analyse data to detect anomalies, trends, and potential issues before they impact users.
• Create and maintain dashboards to visualize key performance indicators (KPIs) and system health metrics.
• Generate reports to communicate findings and recommendations to stakeholders.
• Implement best practices from ITIL/ITSM to enhance the efficiency and effectiveness of observability processes.
• Work closely with development, operations, and security teams to ensure comprehensive observability coverage

Required Skills -

• 8+ Years of experience, having thorough knowledge on ITIL/ITSM process.
• Should have good exposure to APM tools existing in market like Dynatrace, Datadog
• Should have expertise in sumo logic.
• Design and implement alerting mechanism leveraging tools for monitoring, alerting and logging to detect potential issues.
• Reduce noise on alerts.
• Periodic reviews to increase observability coverage across applications.
• Periodic review of metrics and derive anomalies.
• Periodic updates to dashboards as required