Add office photos
Premium Employer
i
This company page is being actively managed by
greytHR Team. If you also belong to the team, you
can get access from
here
greytHR
Compare
All Filters
42 greytHR Jobs
Lead - Customer Experience
greytHR
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Greytip Software:
Role Overview We seek a highly skilled team leader in customer experience who has a strong focus on data analytics and strategic thinking. The ideal candidate will possess expertise in designing, managing, and analyzing customer-related surveys like NPS (Net Promoter Score) and CSAT (Customer Satisfaction). This role demands an analytical thinker who can distill complex data into actionable strategies aligned with our organizational goals.
Key Responsibilities:
- Customer Experience Strategy: Develop and implement data-driven strategies to enhance customer satisfaction and align with company objectives.
- Voice of the Customer: Utilize advanced data collection methods, such as surveys and analytics tools, to capture detailed customer insights.
- Survey Design and Analysis: Spearheaded the design and analysis of NPS/CSAT surveys, interpreting data to derive actionable insights that drive customer loyalty.
- Data Analytics: Apply advanced data analytics techniques to complex datasets to support strategic decisions across the customer lifecycle.
- Data Source Identification: Proactively seek new data sources both internally and externally to enhance analytic capabilities.
- Customer Health Programs: Design and implement data-driven programs to monitor and improve customer health metrics.
- Continuous Improvement: Leverage customer feedback and analytics to continuously improve service delivery across all touchpoints.
- Proficiency in data analysis software and tools, MS Office(Advanced excel) and CRM systems.
- Advanced analytical and statistical skills, particularly in survey analysis and data interpretation.
- Strong interpersonal and client management skills.
- Excellent organizational, time management, and problem-solving capabilities.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Experience Lead roles with real interview advice
People are getting interviews at greytHR through
People are getting interviews through
(based on 15 greytHR interviews)
Job Portal
Referral
Company Website
60%
13%
7%
20% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at greytHR are saying
Customer Experience Lead salary at greytHR
reported by
1
employee
with 5
years exp.
₹11.2
L/yr - ₹14.4
L/yr
106%
more
than the average Customer Experience Lead Salary in India
View more details
What greytHR employees are saying about work life
based on 160 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Compare greytHR with
Zoho
Compare
Ramco Systems
Compare
PeopleStrong
Compare
Keka HR Payroll Software
Compare
SAP
Compare
Darwinbox
Compare
Sumtotal Systems
Compare
UKG
Compare
Workday
Compare
Entrata
Compare
Ascent HR Technologies Private Limited
Compare
CodeClouds
Compare
Grey Orange
Compare
Vyapar
Compare
Mobileum
Compare
AgreeYa Solutions
Compare
SirionLabs
Compare
Embee Software
Compare
Mindfire Solutions
Compare
NextGen Healthcare
Compare
Similar Jobs for you
greytHR Bangalore / Bengaluru Office Location
Bengaluru/Bangalore, Karnataka Office
Headquarter
Greytip Software Private Limited
GRAPE GARDEN, 29/30, 17th H Main Rd, 6th Block, Koramangala, Bengaluru, Karnataka 560095, India
Bengaluru/Bangalore, Karnataka
560095
560095
Share an Interview