L1 Associate - Insurance Support and Sales ( Hindi & English )

1. Customer Support:

• Handle customer inquiries regarding insurance products and policies via phone, email, and chat.
• Address customer concerns effectively and provide solutions promptly.

2. Sales & Upselling:

• Promote suitable insurance products based on customer needs.
• Follow up with potential leads to close sales and meet targets.
• Upsell and cross-sell products to maximize revenue.

3. Data Management:

• Maintain accurate records of customer interactions and sales in the system.
• Generate and share daily/weekly reports as needed.

4. Customer Relationship Building:

• Build trust and long-term relationships with customers.
• Provide after-sales support and ensure customer satisfaction.

5. Compliance:

• Adhere to company guidelines, policies, and insurance regulatory norms.
• Ensure ethical sales practices and data confidentiality.