Fos Executive

Job Purpose :

The FOS (Feet on Street) Channel Sales serves as the face of our company in the field,

driving sales growth and building strong customer relationships through product promotion,

demand generation, customer account management, market intelligence gathering, and

ensuring operational efficiency and customer satisfaction.

Key Accountabilities & Support Actions :

Product Promotion & Demand Generation :

• Conduct frequent site visits to multiple retailers, effectively explaining product features, benefits, and applications to generate interest and demand.
• Utilize strong communication and presentation skills to educate buyers on product uses and how they can benefit their customers.
• Develop and execute targeted sales strategies to achieve monthly sales targets within the assigned territory.

Customer Relationship Management & Collections :

• Build and nurture strong relationships with assigned retailers by fostering trust and open communication.
• Proactively manage client accounts, ensuring timely collections and proper documentation for all transactions.
• Employ effective communication techniques to nudge clients for on-time payments while maintaining positive relationships.

Market Development & Lead Generation :

• Continuously develop market intelligence through research and observation within the assigned territory.
• Identify potential new retail partners by leveraging market insights and lead generation techniques.
• Contribute to the expansion of our retail network by onboarding new retailers through a defined process.

Operational Efficiency & Customer Satisfaction :

• Work closely with sourcing teams to ensure proper order execution, timely deliveries, and accurate fulfilment.
• Identify and escalate service or quality issues promptly to guarantee customer satisfaction.
• Proactively address customer concerns and complaints, ensuring efficient resolution to maintain positive relationships.

Qualifications & Skills :

• High school diploma or equivalent qualification required; bachelors degree preferred.
• Result oriented with a focus on achieving targets
• Willingness to travel and work flexible hours, as required.
• Strong influencing and communication skills
• Digital literacy and ability to understand digital tools and processes.