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295 Goldman Sachs Jobs

Direct To Consumer

2-4 years

Bangalore / Bengaluru

1 vacancy

Direct To Consumer

Goldman Sachs

posted 2hr ago

Job Description

  • Serve as 2nd level escalation tier for servicing, and back office related complaints
  • Exceed all quality standards and customer expectations of great service
  • Consistently uphold all compliance and regulatory standards in customer dealing
  • Provide excellent customer service and provide answers to client questions within set standards
  • Follow up on unfavorable surveys responses to understand root cause and remediate/escalate as needed
  • Serve as customer advocate for regulatory and non-regulatory complaints
  • Participate in the planning of small to moderate scope projects
  • Assist in tracking and trend analysis of customer complaints to the end that we reduce complaints and consistently improve the customer experience
  • Ensure efficiency in case management to ensure Turn Around Time targets exceeded for all business units
  • Demonstrate advanced knowledge of multiple areas of consumer banking operations
  • Passion for delivering a great customer experience at scale
  • Excellent collaborative, communication, organizational, and problem-solving skills are required
Basic Qualifications
  • Bachelor s degree from a recognized institute
  • Minimum 2 years of customer service experience
  • Must have a positive attitude and be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast paced environment.
  • Partner with multiple business functions to deliver complaint resolution and ensuring risks are appropriately mitigated.
  • Showcase your attention to detail and ability to manage several tasks at once by ensuring all cases are appropriately investigated and resolved.
  • Demonstrate basic banking knowledge with an emphasis on customer experience and company culture.
Preferred Qualifications
  • Strong problem solving and analytical/accounting skills
  • Ability to multi-task in a fast-paced environment
  • Excellent communication skills, both verbal and written
  • High level of accuracy and attention to detail
  • Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
  • Identify processes and controls improvement by leveraging constant evolving tools that can be used to build scalability without introducing new risks.

Employment Type: Full Time, Permanent

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Goldman Sachs Interview Questions & Tips

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Top Goldman Sachs Interview Questions

Q1. Ninja and the Game of Words In this game, Ninja is provided with a string STR that might contain spaces, and a list or array WORDS consisti ... read more
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What people at Goldman Sachs are saying

What Goldman Sachs employees are saying about work life

based on 1.2k employees
66%
88%
79%
91%
Flexible timing
Monday to Friday
No travel
Day Shift
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Goldman Sachs Benefits

Cafeteria
Work From Home
Health Insurance
Free Transport
Gymnasium
Child care +6 more
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