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Goldman Sachs

Compare

3.5

based on 1.2k Reviews

271 Goldman Sachs Jobs

Analyst

Goldman Sachs

3.5

based on 1.2k Reviews

3-5 years

₹ 3.85 - 18L/yr (AmbitionBox estimate)

Hyderabad / Secunderabad

1 vacancy

Analyst

Goldman Sachs

posted 10d ago

Job Role Insights

Flexible timing

Key skills for the job

Investment Banking Customer Support Operations Analytical Chemistry Risk Management Software Asset Management

+ 4 more

Job Description

Manage the day-to-day activities of a Fraud Operations team.
Lead, manage and supervise the day-to-day operations of a team of 12-15 representatives.
Provide direction to the team on productivity and SLAs, problem solving, setting timelines and next steps.
Provide individual coaching, mentoring, and feedback to the team on a regular basis.
Educate Fraud Investigators on identification and prevention of fraudulent activity.
Manage significant caseload and utilize the company investigation system.
Open and prepare cases and follow all documented procedures to ensure proper cases detail is completed.
Review existing operational processes and identify opportunities for continuous improvement.
Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership.
Coordinate the investigation of any fraud issue with the appropriate Stakeholders as appropriate.
Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred.
Conduct training, monitor quality and quantity of case work and provide feedback on performance.

BASIC QUALIFICATIONS

Proven ability to lead by example, with a positive attitude.
Ability to lead teams and drive performance standards.
Good interpersonal skills
Excellent analytical and problem-solving skills (with a view to support changes to processes) and works well under pressure.
Is adaptable, has high-energy levels and desire to help others work towards targets and develop their skills.
Strong customer focus
Ability to lead teams, juggle across various workstreams and drive performance standards.
Good leadership skills and the ability to motivate and develop staff.
Ability to manage and drive a culture of continuous improvement.
Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner.
Ability to research and make appropriate decision regarding complex cases.
Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers.
Bachelors Degree or equivalent combination of education and fraud experience
Minimum of 3-5 years of experience in financial services or related industries
Minimum of 1-3 years of people management experience with a proven track record of strong leadership skills

Employment Type: Full Time, Permanent

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What people at Goldman Sachs are saying

3.7

Rating based on 138 Analyst reviews

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

The learning that you get from the firm as it's competitive

Salary - Excellent

+2 more

Dislikes

They say there is only 50,000 employees worldwide but in reality the work is not done by them, it's done by contractual workers who get treated badly with no proper training and is always the scale goat when something goes wrong