Enterprise Partnerships - Payments & Reconciliations - Analyst

As an Analyst in the Payment & Reconciliations team within Platform Solutions, you will be part of the global team that supports customers non transaction dispute and other special handling requests. The Payment & Reconciliations team conducts investigations on customer-initiated disputes related to Payment, Rewards, Statement & Fee and make sure the team is adhering to compliance and Regulatory requirements. The team also investigates payments that were rejected at intake due to insufficient details and reviews documents, attributes & create relevant case for teams which are received at lockbox. You will perform a critical role to improve the efficiency, automation, reporting, remediations, and effectiveness of the process. You will also make sure that the process is meeting all regulatory requirements and meeting quality at all process. Your role plays an important role for the process to be regulatory complaint & help our consumers with correct & timely resolutions.

OUR IMPACT

As an Analyst in the Payment & Reconciliations team within Platform Solutions, you will be part of the global team that supports customers non transaction dispute and other special handling requests. The team focuses on addressing payment, statement, fee & reward related customer concerns and makes sure that they have followed the procedures and answered customers dispute in a timely manner which contributes to meet regulatory requirements and meet customer satisfaction. The team consist of enthusiast individuals with diverse backgrounds & skills that works together to achieve company goals. Payment & Reconciliations team amongst all other team, work with partnership, teamwork & integrity which are foundations to our organization. 

JOB SUMMARY AND RESPONSIBILITIES

Platform Solutions a division of Goldman Sachs, is seeking an Analyst within our Payments team.  The Payments team is an integral part the customer experience by providing payment issue remediation through casework, and by providing effective communication both written and verbal to internal partners.  The candidate must be able to prioritize several tasks within a day and still meet daily deadline. Regulatory knowledge and experience or knowledge of payment processing are preferred. 

• 3-5 years of Total experience in an operations environment
• Understanding of basic banking, check payments, wires and ACH and Bill Pay
• Demonstrate basic banking knowledge with an emphasis on lending/credit product
• Familiarity with US banking regulations such as Reg Z, Reg O, Reg V, TILA and ECOA
• Has a good understanding of CFPB guidelines to meet consumer banking requirements
• Prepare to gain a comprehensive understanding of a loan/credit product life cycle and associated payments flows & reconciliations 
• Partner with a team of specialists to deliver top notch client service while ensuring risks are appropriately mitigated
• Ensure SLAs are meet by understand key performance metrics 
• Strong analytical skills, and problem-solving ability with a risk and control mentality
• Ensure a team environment is maintained. 
• Flexible and able to work under pressure with shifting priorities  

BASIC QUALIFICATIONS

• Graduation or equivalent
• 3-5 years of experience in an operations environment
• Microsoft office skills desired

PREFERRED QUALIFICATIONS

• Graduation Or Post Graduation
• Good understanding of payments & reconciliations
• Familiarity with US banking regulations such as Reg Z, TILA and ECOA
• Proven analytical skills, problem solving ability and control mentality paired with meticulous attention to detail
• Ability to take data and analyse into meaningful results