+ Contribute
notification
notification
Login
filter salaries All Filters

295 Golang Developer Jobs

Senior Golang Developer

Wipro Limited

 · 

3.7

 based on 53.4k Reviews

8-12 years

Hyderabad / Secunderabad

1 vacancy

Senior Golang Developer

Wipro

posted 12d ago

Job Role Insights

Flexible timing

Key skills for the job

ESIC Python AWS Java Linux Administration Golang

+ 14 more

Job Description



About The Role :





Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.








  • Do




  • Oversee and support process by reviewing daily transactions on performance parameters
  • Review performance dashboard and the scores for the team
  • Support the team in improving performance parameters by providing technical support and process guidance
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Ensure standard processes and procedures are followed to resolve all client queries
  • Resolve client queries as per the SLAs defined in the contract
  • Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by monitoring compliance with service agreements







  • Handle technical escalations through effective diagnosis and troubleshooting of client queries
  • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
  • If unable to resolve the issues, timely escalate the issues to TA & SES
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs







  • Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Mentor and guide Production Specialists on improving technical knowledge
  • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
  • Develop and conduct trainings (Triages) within products for production specialist as per target
  • Inform client about the triages being conducted
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Identify and document most common problems and recommend appropriate resolutions to the team
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks






    • Deliver
        No  Performance Parameter  Measure    1  Process  No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT    2  Team Management  Productivity, efficiency, absenteeism    3  Capability development  Triages completed, Technical Test performance    


    • Employment Type: Full Time, Permanent

    Read full job description

    Wipro Interview Questions & Tips

    Prepare for Wipro Golang Developer roles with real interview advice

    What Golang Developer at Wipro are saying

    4.0
     Rating based on 1 Golang Developer review

    Likes

    Good company for freshers

    • Skill development - Good
      • +2 more
    Dislikes

    They should treat there employeees gooood

    • Salary - Poor
      • +1 more
    Read 1 Golang Developer review

    Golang Developer salary at Wipro

    reported by 8 employees with 1-2 years exp.
    Lock Unlock
    ₹2.6 L/yr - ₹6.8 L/yr
    35% less than the average Golang Developer Salary in India
    View more details

    What Wipro employees are saying about work life

    based on 53.4k employees
    64%
    72%
    63%
    78%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Wipro Benefits

    Submitted by Company
    Family and Parenting
    Perks and Benefits
    Health Care & Insurance
    Financial & Retirement
    Professional Support
    Vacation and Time off
    Submitted by Employees
    Cafeteria
    Health Insurance
    Free Transport
    Soft Skill Training
    Job Training
    Work From Home +6 more
    View more benefits

    Compare Wipro with

    TCS

    3.7
    Compare

    Infosys

    3.6
    Compare

    Tesla

    4.2
    Compare

    Amazon

    4.1
    Compare

    Accenture

    3.8
    Compare

    Capgemini

    3.7
    Compare

    Cognizant

    3.7
    Compare

    TCS iON

    3.9
    Compare

    IBM

    4.0
    Compare

    Tech Mahindra

    3.5
    Compare

    Google

    4.4
    Compare

    Deloitte

    3.8
    Compare

    HCLTech

    3.5
    Compare

    Genpact

    3.8
    Compare

    Ernst & Young

    3.4
    Compare

    Oracle

    3.7
    Compare

    Microsoft Corporation

    4.0
    Compare

    DXC Technology

    3.7
    Compare

    Mphasis

    3.4
    Compare

    PwC

    3.4
    Compare

    Similar Jobs for you

    Golang Developer at QuyTech

    Remote

    6-11 Yrs

    ₹ 6-10 LPA

    Golang Developer at Wipro

    Hyderabad / Secunderabad, Bangalore / Bengaluru

    5-10 Yrs

    ₹ 10-20 LPA

    Golang Developer at Capgemini Technology Services India Limited

    Bangalore / Bengaluru

    4-9 Yrs

    ₹ 6-11 LPA

    Golang Developer at Protocol Zone

    Ahmedabad

    3-7 Yrs

    ₹ 5-10 LPA

    Golang Developer at Agiliad Technologies Private Limited

    Noida, Pune + 1

    6-8 Yrs

    ₹ 5-9 LPA

    Lead Developer at Wipro Limited

    Bangalore / Bengaluru

    4-9 Yrs

    ₹ 8-12 LPA

    Blockchain Developer at Empiric Infotech LLP

    Surat

    3-8 Yrs

    ₹ 5-10 LPA

    Developer at Wipro Limited

    Hyderabad / Secunderabad

    3-8 Yrs

    ₹ 5-10 LPA

    Lead Engineer at Wipro Limited

    Bangalore / Bengaluru

    6-10 Yrs

    ₹ 8-12 LPA

    Developer at Wipro Limited

    Bangalore / Bengaluru

    3-8 Yrs

    ₹ 5-10 LPA

    Wipro Bangalore / Bengaluru Office Locations

    View all
    Bangalore / Bengaluru  (14) Mumbai  (8) Chennai  (4) Navi Mumbai  (3) +20 more
    Bengaluru Office
    Headquarter
    Doddakannelli, Sarjapur Road, Bengaluru Bengaluru
    560035
    Bangalore Office
    #37, Castle Street, Ashok Nagar, Bangalore Bangalore
    560 025.

    Senior Golang Developer

    Wipro Limited

    3.7
     (53.4k Reviews)

    8-12 Yrs

    Hyderabad / Secunderabad

    12d ago·via naukri.com

    Golang Developer Job Opportunity With HCL Bigfix For HCL Software

    HCL Software

    3.5
     (36.4k Reviews)

    6-11 Yrs

    Noida, Pune, Bangalore / Bengaluru

    5d ago·via naukri.com

    GoLang Developer

    Virtusa Consulting Services Pvt Ltd

    3.8
     (4.8k Reviews)

    5-10 Yrs

    Bangalore / Bengaluru

    6d ago·via naukri.com

    Golang Developer

    Capgemini Technology Services India Limited

    3.7
     (42k Reviews)

    4-9 Yrs

    Bangalore / Bengaluru

    19d ago·via naukri.com

    Golang Developer

    Hclsoftware

    3.5
     (36.4k Reviews)

    5-10 Yrs

    Hyderabad / Secunderabad, Pune, Bangalore / Bengaluru

    14d ago·via naukri.com

    Senior Golang Developer

    AMERICAN EXPRESS

    4.2
     (3.1k Reviews)

    7-10 Yrs

    Bangalore Rural, Bangalore / Bengaluru

    28d ago·via naukri.com

    Golang Developer

    SA Technologies

    4.5
     (53 Reviews)

    3-5 Yrs

    Remote

    6d ago·via naukri.com

    Golang Developer

    Encora

    3.8
     (746 Reviews)

    5-10 Yrs

    Bangalore / Bengaluru

    4d ago·via naukri.com

    Golang Developer

    Wipro

    3.7
     (53.4k Reviews)

    5-10 Yrs

    Hyderabad / Secunderabad, Bangalore / Bengaluru

    26d ago·via naukri.com

    Golang Developer

    Infosys Limited

    3.6
     (39.6k Reviews)

    3-5 Yrs

    Bangalore / Bengaluru

    22d ago·via naukri.com
    How was your last interview experience?

    Similar Profiles Jobs

    Golang Developer Jobs By Locations

    Golang Developer Jobs By Companies

    How was your last interview experience?
    Rate your experience using AmbitionBox
    Terrible
    Terrible
    Poor
    Poor
    Average
    Average
    Good
    Good
    Excellent
    Excellent