ERP Support Engineer

Role & responsibilities

• ERP Support & Management:
• Lead, manage, and support the day-to-day operations of the ERP system (e.g., SAP, Oracle, Microsoft Dynamics, etc.).
• Provide technical expertise in ERP troubleshooting, system updates, and configuration.
• Collaborate with business units to understand and address ERP-related requirements.
• Implement and oversee system upgrades, patches, and integrations.
• Ensure high availability and performance of the ERP system, ensuring minimal downtime.
• Team Leadership & Development:
• Manage a team of ERP support analysts, providing direction, mentorship, and training.
• Conduct performance reviews, set goals, and ensure team alignment with organizational objectives.
• Foster a collaborative, high-performance culture within the team.
• Issue Resolution & Process Optimization:
• Coordinate and prioritize ERP support tickets to ensure timely resolution of critical system issues.
• Identify recurring system issues and work on root cause analysis and solutions.
• Monitor and analyze ERP processes to suggest and implement system optimizations.
• Collaborate with other departments to align ERP systems with business processes and improve operational efficiency.
• Vendor & Stakeholder Management:
• Serve as the point of contact for ERP vendors, ensuring proper SLA adherence and managing third-party relationships.
• Regularly communicate with key stakeholders (e.g., Finance, HR, Operations) to ensure system support is meeting their needs.
• Manage project timelines, budgets, and deliverables for ERP upgrades and improvements.
• Documentation & Compliance:
• Maintain comprehensive documentation of the ERP system, including configurations, troubleshooting guides, and training materials.
• Ensure compliance with internal policies, legal requirements, and best practices for system security and data integrity.
• Reporting & Analysis:
• Generate regular reports on ERP system performance, user activity, and support ticket resolution times.
• Provide insights to leadership on system improvements, cost-saving measures, and best practices.

Qualifications:

• Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field with ERP certifications (e.g., SAP, Oracle, Microsoft Dynamics, etc.) are highly preferred.

• Experience:
• Minimum of 5-7 years of experience in ERP support, with at least 2-3 years in a managerial role.
• Proven experience with ERP implementations, upgrades, and troubleshooting.
• In-depth knowledge of ERP systems (SAP, Oracle, Microsoft Dynamics, etc.) and business processes.
• Strong understanding of database management, integrations, and data analysis.

• Skills & Competencies:
• Strong analytical and problem-solving abilities.
• Excellent leadership and team management skills.
• Effective communication skills, both verbal and written.

Interested candidates share your updated CV to recruitment@gokaldasexports.com