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23 Godrej Tyson Food Jobs
Senior Executive - Digital Support
Godrej Tyson Food
posted 14hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide guidance to users on proper use and features digital solutions.
- Understand user complaints, ask right questions, and classify complaints with right owners.
- Update knowledge base with technical documents, procedures, troubleshooting guides.
- Resolve technical issues, strive for high first-time resolution and customer satisfaction scores.
- Manage ticketing system for comprehensive database of tickets, issue classification and RCA.
- Deliver regular training tips to system admin/business representatives.
System monitoring SLA management
- Actively monitor batch jobs, integrations, planned activities and intervene in case of failure.
- Prepare maintenance plans, upgrades, scheduled activities for digital solutions.
- Manage active coordination closure with SAP, Infra and partner support teams.
- Manage SLA for business users driving prompt resolution with internal and external owners.
- Create and execute test cases for new features in the application and dashboards, ensuring functionality and performance meet business requirements.
Testing, deployment and adoption tracking
- Document test cases, execution results, and any identified defects for future reference and process improvement.
- Participate in daily scrum calls, providing updates on progress, challenges, and potential risks.
- Analyze data from a process perspective, identifying gaps and areas for improvement.
- Highlight track identified gaps, timely resolution closure with relevant stakeholders.
- Adoption tracking for the applications
Key stakeholder interactions:
- Business team members
- IT team (Infra and SAP)
- Digital team
Ideal profile- Keywords:
Digital application support, Level 1 troubleshooting and support, Business applications support, SLA management, Root cause analysis, Business Analyst
Key skills:
- Quick learner and ability to interact with cross functional stakeholders.
- Gather good understanding of the organisation s digital, IT systems and user behaviour.
- Customer service orientation- listening ability and patience to understand issues.
- Good verbal and written communication skills
- Critical thinking skills
- Ability to analyse complaint data and create meaningful next steps for root cause closure.
- Knowledge in JIRA or similar product management tool
Qualifications experience:
- Educational Background: B.Sc (IT), degree in Computer Science, Information Systems, or a related field.
- Experience: Minimum of 3 years of relevant experience
Employment Type: Full Time, Permanent
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What people at Godrej Tyson Food are saying
Rating based on 5 Senior Executive
reviews
Anonymous · Sales & Business Development
in Mumbai
Likes
Job Security Godrej Culture
- Skill development - Excellent
+1 more
Dislikes
Promotion Skill Development
- Promotions - Poor
+1 more
Senior Executive salary at Godrej Tyson Food
reported by
12
employees
with 2-20
years exp.
₹7
L/yr - ₹10.5
L/yr
65%
more
than the average Senior Executive Salary in India
View more details
What Godrej Tyson Food employees are saying about work life
based on 136 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Godrej Tyson Food Benefits
View more benefits
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