Join Godrej Living as a Soft Service Executive at our BKC site

Role & responsibilities

• Conduct daily site rounds to ensure that the cleaning is effective & it is as per agreed standard & schedules.
• Conduct grooming session / daily briefing.
• Prepare housekeeping schedules & monitor the ground team foe effective implementation
• Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.
• Plans, schedules, inspect work, and assigns work to subordinate supervisors and Houseboys/ Chambermaids.
• Schedule weekly vendor meetings to discuss on daily issues if any.
• Maintaining / preparing monthly attendance summary record for salary.
• Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
• Developing and mentoring new and subordinate vendor staff.
• Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
• Assisting in preparing and developing the documentation of standard policies and procedures
• Manage landscaping and gardening.
• Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.
• Prepare and implement various checklists, at the frequency instructed in the suggested formats.
• Ensure the housekeeping staff is well groomed.
• Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
• Take feedback - customer needs assessment and evaluation of customer satisfaction levels.

Preferred candidate profile

• Communicates effectively with superiors, peers and subordinates.
• Adequate exposure to MS office.
• Budgeting & Cost Control procedures.
• Clear, concise and effective communication.
• Listening abilities.

Perks and benefits

Be an equal parent

Maternity support, including paid leave ahead of statutory guidelines, and flexible work options on return.

Paternity support, including paid leave

New mothers can bring a caregiver and children under a year old, on work travel.

Adoption support: gender neutral and based on the primary caregiver, with paid leave options

No place for discrimination at Godrej

Gender-neutral anti-harassment policy

Same sex partner benefits at par with married spouses

Gender transition support

We are selfish about your wellness

Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options

Trust based sick leave

Mental wellness and self-care programmes, resources and counselling

Celebrating wins, the Godrej Way

Structured recognition platforms for individual, team and business-level achievements

Performance-based earning opportunities

To apply for the role, please send your updated CV to abha.wankhede@godrejliving.co.in