Executive - Account Receivable (OTC)

Job Title: Executive Accounts Receivable

Job Type: Permanent, Full-time

Function: Global Excellence Center (GEC)

Business: Godrej Consumer Products Limited

Location: Mumbai, Maharashtra, India

About Godrej Industries Group

At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries

https://www.godrejindustries.com/

About Godrej Consumer Products Limited (GCPL)

Godrej Consumer Products is a leading emerging markets company. As part of the over 125-year young Godrej Group, we are fortunate to have a proud legacy built on the strong values of trust, integrity and respect for others. At the same time, we are growing fast and have exciting, ambitious aspirations.

Today, our Group enjoys the patronage of 1.2 billion consumers globally, across different businesses. We rank among the largest Household Insecticide and Hair Care players in emerging markets. In Household Insecticides, we are the leader in India, the second largest player in Indonesia and are expanding our footprint in Africa. We are the leader in serving the Hair Care needs of women of African descent, the number one player in Hair Colour in India and Sub-Saharan Africa, and among the leading players in Latin America. We rank number two in Soaps in India and are the number one player in Air Fresheners and Wet Tissues in Indonesia.

Innovation is a key driver of our strategy, and we are constantly looking to delight our consumers with exciting, superior quality products at affordable prices. We were the highest ranked Indian company on Forbes' list of The World's 100 Most Innovative Growth Companies 2015, for the second year in a row.

https://www.godrejcp.com/

About the role

Key Responsibilities

1. Reporting and analysis

• Conduct periodic activities for Order to Cash process (e.g., credit management, block/unblock customers, perform invoice accounting, revenue recognition).
• Prepare regular reports on billing, collections, and customer interactions, providing insights to management for informed decision-making and strategic planning.
• Share insights and recommendations with Operation Excellence team to improve billing processes and customer management strategies.
• Ensure compliance with company policies and procedures related to billing and customer data management.

2. Customer and billing management

• Communicate and discuss report insights and proposed actions with Customer Management & Billing Manager.
• Track and process payments received and address any discrepancies or issues related to payments.
• Collaborate with other departments to facilitate smooth processes related to customer management, billing, and service delivery.
• Collaborate with internal teams to resolve customer issues and enquiries promptly.
• Support maintenance of a customer contract repository to ensure alignment with billing terms, pricing agreements, and regulatory requirements.

3. Data management

• Update and maintain customer accounts, keeping detailed records of interactions, transactions, and relevant communication to provide a comprehensive overview of the customer's history.
• Utilize customer data to generate reports and insights that aid in understanding customer payment patterns to take informed decisions on billing strategies and upselling opportunities.
• Ensure compliance with data privacy regulations while handling customer information.

4. Process improvement

• Actively participate in OTC process improvement initiatives, suggest enhancements to streamline billing procedures, enhance customer experiences, and optimize overall operations.
• Propose and support implementation of OTC process improvements to increase efficiency and accuracy.

Who are we looking for?

Key Skills

Technical Skills

• Proficiency in using enterprise-level financial software and systems, such as [SAP S/4HANA, or Microsoft Dynamics]. Familiarity with SAP customization will be a plus.
• Excellent command of Microsoft Excel, including pivot tables, complex formulas, and data manipulation techniques to facilitate financial analysis and reporting.
• Working knowledge of basic accounting practices, legalities and regulations applicable to company under GST laws in India.

Soft Skills

• Candidate should be well versed in English. Proficiency in Bahasa/Portuguese will be a plus.
• Strong attention to detail, accuracy, and commitment to data integrity.
• Excellent analytical and problem-solving skills to identify issues and propose solutions.
• Effective communication skills to interact with various stakeholders, including finance teams, auditors, and management.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Team player with the capability to collaborate across departments, geographies, and cultures. Proactive attitude towards process improvement and the ability to drive change.

Education

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Relevant certifications or additional qualifications are a plus.

Experience

• 2 to 4 years of experience in accounts receivable, collections & billing, financial reporting, or a similar role within a finance or accounting function is required.
• Experience working in a financial shared services environment is preferred but not mandatory.
• Proven track record of process improvement and optimization initiatives within accounts receivable or related financial processes will be advantageous.

What’s in it for you?

Be an equal parent

Childcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners

• 6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers
• 2 months paid leave for secondary caregivers
• Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel

Coverage for childbirth and fertility treatment

No place for discrimination at Godrej

Gender-neutral anti-harassment policy

Same sex partner benefits at par with married spouses

Coverage for gender reassignment surgery and hormone replacement therapy

Community partnerships and advocacy

Persons with Disability (PwD) care

We are selfish about your wellness

Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options

Elder care for those who might need to extend support to senior family members

Preventative healthcare support

Outpatient Department (OPD) coverage, including vaccinations, dental, vision, etc.

Uncapped sick leave

Flexible work options, including remote working and part-time work

Mental wellness and self-care programmes, resources and counselling

Celebrating wins, the Godrej Way

Structured recognition platforms for individual, team and business-level achievements

Digital and offline instant recognition platforms


An inclusive Godrej

Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It’s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.

We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members. Read about our diversity philosophy.



If this sounds like a role for you, apply now!
We look forward to meeting you.
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