Opening For CRM ||Godrej Properties ||Delhi NCR||

Role & responsibilities -CRM

RM (Relationship Manager): 1 per 180 customers

New Booking/ welcome process incl. Documentation

Responsible for the agreement registration including registration schedule with customer (may not be physically present for registration)

Coordinating with CRG / Legal to provide any clarification on agreement clauses

NPS initiative and testimonials

Collection efficiency target achievement & outstanding reduction

Collection follow up for self & Bank funding customers

Be the SPOC for all customer communication

Own customer experience and seek support from others through ECRM

On site, walk in handling

Customer engagement initiatives

Driving snagging / de-snagging for the respective assets.

Flat Hand over coordination

Coordination for snag rectification tracking and sharing timelines with customer.

CRG (Customer Records Group) Team:

Pre-launch preparation of all legal and financial documentation like bill, receipt formats, allotment letter draft, ATS, AFS drafts, Bank NOC, TPT for Bank loans etc.

Bank Tie Ups

D4U KYC Checking prior to releasing the booking (post SE Dry run)

Preparation of PTM (Permission to mortgage) for all bank loan cases

Allotment letter generation ECRM / Manual – multiple iterations / stringent launch timelines mostly not in line with IT TAT

Agreement generation from ECRM / Manual

BBA Agreement / Deed of conveyance registration – Physically present at Registrar office

Billing generation

Payment receipting

Cancellation

Transfer / Name addition and deletion

Preparation of Transfer Deed and Registration of the same

Refund

CC Regulatory and SOP Compliance Audits

Interest and demand related manual calculations for Legal case support

All manual calculations like reinstatement and forfeiture calculations to be shared with cross functional teams

Manual reminder letters like Pre-termination and Termination, Agreement registrations – Payment reminders are also not live for NCR

Approval consolidation for sites

Uploading Waiver / Credit note entries in system

Preparation of Finance NOC for handover