Help Desk Executive / Front Office Executive

Responsibilities:

• Providing help and advice to visiting customers in case any help they ask for.
• Communicating courteously with customers by telephone, email and face to face.
• Investigating and solving customers' problems.
• Handling customer complaints or any crises, such as security issues or a customer being taken ill.
• Make customers aware of non-accessibility in an under construction unit.
• Liaise with Security team in case of lost and found and communicate with customer.
• Keeping accurate records of discussions or correspondence with customers.
• Writing reports on analysing the customer service, that Property provides.
• Ensure completion if the activities with respect to the job requests /work orders and acknowledge by the complainants /recipients/ tenants
• Maintain complaint tracker (Manual & Electronics)
• Developing feedback or complaints procedures for customers to use.
• Get customer feedback and liaise with Customer Relationship Manager for any remedial action.
• Inform Housekeeping team in case of any untidiness found or any complaint received from customer
• Inform Security and Help Desk in case of any untoward incident.
• Perform all work as assigned by the Assistant Property Manager/ Customer relationship manager as deemed necessary to maintain and operate the Property at an optimum level.

Education:

• Diploma/Graduation in any stream with 2-3 yrs. Experience with customer management.

Skills:

• Team Player
• Good communication and interpersonal skills
• Ability to effectively communicate and coordinate the work of assigned areas of responsibility