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172 Godrej Industries Jobs
Manager - Post Posession
Godrej Industries
posted 6d ago
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Job Description
Manager Post Possession
Godrej Properties Limited (GPL)
Gurugram, Haryana, India
Job Title: Manager Post Possession
Job Type: Permanent, Full-time
Function: Customer Centricity
Business: Godrej Properties Limited
Location: Gurugram, Haryana, India
About Godrej Industries Group (GIG)
At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries.
https: / / www.godrejindustries.com /
About Godrej Properties Limited (GPL)
Godrej Properties brings the Godrej Group philosophy of innovation, sustainability, and excellence to the real estate industry. Each Godrej Properties development combines the over 125-year legacy of excellence and trust with a commitment to cutting - edge design, technology, and sustainability.
www.godrejproperties.com
About the role
As a Post Possession Manager, you will play a pivotal role in ensuring an exceptional post-possession experience for customers. From overseeing handovers and organising grand events to managing project exits, this role is all about delivering excellence. You ll lead planning, coordination and execution efforts to uphold quality and consistency across the zone, leaving a lasting impression on our customers.
Key responsibilities
- Handover Management
- Manage the handover of 1,000+ units quarterly, ensuring all units are inspected and meet quality standards
- Collaborate with Customer Centricity (CC) leads and specialists to address and resolve issues promptly
- Event planning and execution
- Conceptualise and execute grand handover events, from theme selection and d cor to gift distribution and mock sessions
- Ensure every event reflects a premium customer experience and strengthens satisfaction
- Project exits
- Lead the seamless completion of project exits, including society formation, financial audits and the transfer of legal and physical assets
- Address and resolve delays in project exits caused by resource constraints
- Stakeholder coordination
- Partner with legal, liaison, quality and business teams to meet customer commitments efficiently
- Work closely with project and operations teams to ensure timely and quality-ready handovers
- Process improvement
- Implement best practices to standardise the post-possession experience across the zone
- Enhance performance metrics such as NPS scores, EE&SM compliance and GPL exit percentages
- Timelines and quality assurance
- Ensure adherence to strict timelines, from obtaining OC to handing over projects to associations
- Maintain the highest quality standards to meet and exceed customer expectations
Who are we looking for?
Education:
- Bachelor s degree in Business Administration, Project Management, or a related field (MBA preferred)
Experience:
- 10+ years in customer-centric roles, with expertise in handovers or project management
- Proven success in managing large-scale events or customer handovers
Skills:
- Exceptional project management and organisational skills
- Strong communication and stakeholder management abilities
- Experience in event planning and customer-facing roles
- Proactive problem-solving and decision-making skills
- Solid knowledge of legal, financial and operational aspects of project exits
- Analytical mindset to track, evaluate and improve performance metrics
What s in it for you?
Be an equal parent
Childcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners
- 6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers
- 2 months paid leave for secondary caregivers
- Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel
Coverage for childbirth and fertility treatment
No place for discrimination at Godrej
Gender-neutral anti-harassment policy
Same sex partner benefits at par with married spouses
Coverage for gender reassignment surgery and hormone replacement therapy
Community partnerships and advocacy
Persons with Disability (PwD) care
We are selfish about your wellness
Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options
Elder care for those who might need to extend support to senior family members
Preventative healthcare support
Outpatient Department (OPD) coverage, including vaccinations, dental, vision, etc.
Uncapped sick leave
Flexible work options, including remote working and part-time work
Mental wellness and self-care programmes, resources and counselling
Celebrating wins, the Godrej Way
Structured recognition platforms for individual, team and business-level achievements
Digital and offline instant recognition platforms
An inclusive Godrej
Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.
If this sounds like a role for you, apply now!
We look forward to meeting you.
Employment Type: Full Time, Permanent
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What people at Godrej Industries are saying
Rating based on 5 Manager
reviews
Anonymous · Other
in Mumbai
Likes
Culture and work life balance
- Salary - Excellent
+5 more
Dislikes
Growth was very slow. It take long time
Manager salary at Godrej Industries
reported by
17
employees
with 1-13
years exp.
₹10.6
L/yr - ₹26
L/yr
10%
more
than the average Manager Salary in India
View more details
What Godrej Industries employees are saying about work life
based on 484 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Godrej Industries Benefits
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