Soft Service Executive

This is for Residential property

Responsibilities:

• Conduct daily site rounds to ensure that the cleaning is effective & it is as per agreed standard & schedules.
• Conduct grooming session / daily briefing.
• Prepare housekeeping schedules & monitor the ground team foe effective implementation
• Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.
• Plans, schedules, inspect work, and assigns work to subordinate supervisors and Houseboys/ Chambermaids.
• Schedule weekly vendor meetings to discuss on daily issues if any.
• Maintaining / preparing monthly attendance summary record for salary.
• Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
• Developing and mentoring new and subordinate vendor staff.
• Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
• Assisting in preparing and developing the documentation of standard policies and procedures
• Manage landscaping and gardening.
• Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.
• Prepare and implement various checklists, at the frequency instructed in the suggested formats.
• Ensure the housekeeping staff is well groomed.
• Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
• Take feedback - customer needs assessment and evaluation of customer satisfaction levels.

Education:

• Diploma/Degree holder with at least 2 - 7 years of experience in Housekeeping domain.

Skills:

• Communicates effectively with superiors, peers and subordinates.
• Adequate exposure to MS office.
• Budgeting & Cost Control procedures.
• Clear, concise and effective communication.
• Listening abilities.