Enforcement Officer - Airside Operations

JOB PURPOSE

To plan & Implement Bird & Animal control measures and Habitat management in accordance with the conditions of regulatory compliance and to ensure highest order of customer satisfaction for safe and efficiency of Aircraft Operations at IGI airport

To ensure policies, procedures, SOPs & other requirements are effectively implemented as per the requirements of the Regulator and by maintaining a close interaction for enforcing the same in the shifts with GHAs, Catering, and Fueling, BME & BHS operations for uninterrupted, safe & efficient operational management at IGI Airport.

ORGANISATION CHART

KEY ACCOUNTABILITIES

Accountabilities

Key Performance Indicators

Responsible for 100 % compliance of SOPs and work instructions as per the regulatory requirement in respect of Aviation Services.

• No of non-compliance found during internal audit/assessment
• ASQ scores
• Monitoring performance by periodical checks to maintain efficacy.
• No. of observations closed

To ensure uninterrupted, safe & efficient GHA, Catering, Fuelling, BME (Bridge Mounted Equipment) & BHS (Baggage Handling System) Operations during shifts.

• No. of delays by each GHA
• No. of delays by each Catering Company
• No. of delays by each Fuel Company
• Timely delivery of baggage in compliance with OMDA commitment.
• Reduction in no. of bags on fallback.
• No. of Incidents / Accidents reported

To ensure serviceability of equipment installed pertaining to Aviation Services at IGI Airport.

• No. of equipment / serviceability
• No. of equipment unserviceable & downtime.

Responsible for smooth administration, shift reports, log sheet, incident management, updating of inventory

• No. of employee grievance resolved
• No. of observations in reporting / MIS

To ensure regular interaction with the Stakeholders

• No. of meetings,
• No. of issues raised
• No. of issues resolved within timeframe.

Man management, team development & Employee engagement

• Engagement score / discipline in the team
• No. of ideas/kaizen implemented.
• Mandatory trainings planned v/s actual.

Initiate projects like BLIP, Kaizen, 5S, CIP to improve operational efficiency and cost containment

• No. of CIPs & Kaizen projects undertaken
• Target V/S Actual

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

External - Roles you need to interact with outside the organization to enable success in your day to day work

CISF, NSG and other Security agencies operating at Airport

Customs, Immigrations, Embassies, Govt. Agencies

MoCA, BCAS, DGCA.

Airlines, GHAs, Catering, Fuelling & BHS

INTERNAL INTERACTIONS

Internal - Roles you need to interact with inside the organization to enable success in your day to day work

Airside Operations, Terminal Operations, AOCC

Projects & Engineering, Commercial

MT Section, HR

Security

FINANCIAL DIMENSIONS

OTHER DIMENSIONS

EDUCATION QUALIFICATIONS

• Post Graduate preferably MBA from a reputed Institute

RELEVANT EXPERIENCE

• More than 15 years of total experience with at 5 years in GHAs / Aviation industry.

COMPETENCIES