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General Manager
Globosoft Technologies
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Globosoft is an end-end IT service company providing solutions in Digital Marketing, Website Designing and Development, eCommerce development, mobile application development, custom software development, and quality engineering to our clients across the globe since 2010
We are hiring a General Manager to oversee all aspects of our organizations operations. Ideal candidates will have a proven track record of leadership, strategic planning, and operational excellence. Duties include setting the overall direction of the company, ensuring that all departments are aligned with our goals, and driving continuous improvement across all areas of our business.
Requirements
- Background in customer service; industry knowledge is a plus.
- Experience tracking relevant KPIs.
- Proficient in MS Office, with working knowledge of CRM platforms.
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
- BSc/BA in Business Administration, Marketing or a related field
- Build relationships with key employees among customers
- Create plans to address clients business needs.
- Advise clients on creating profitable processes.
- Schedule regular meetings with customers to ensure they are satisfied.
- Act as point of contact for complaints and escalate issues as appropriate.
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs
Employment Type: Full Time, Permanent
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based on 7 employees
Flexible timing
Monday to Saturday
No travel
Globosoft Technologies Benefits
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