ServiceNow Consultant_Analyst Sr Level 1

Requirements:
Overall experience required in IT should be more than 5 years and should be from a
technology background.
Previous business analysis experience in software development projects
Should have clarity in verbal and written communication, good articulation skills, and good
analytical reasoning skills.
Have a perfect understanding of the ServiceNow platform, capabilities, product
offerings e.g ITSM, ITAM, ITBM, GRC, ITOM, PPM, APP Engine, etc.
Have worked on implementing at least one of the product offerings of ServiceNow listed
above or others within SN universe

Responsibilities:
Gathering requirements by using interviews, document analysis, workshops, business
process analysis, use cases, scenarios, business analysis, and task and workflow analysis,
as required to produce product specifications
Should be able to document business and user requirements as stories, functional and
business documents (FSD, BRD, etc.)
Ensure requirements are understood, developed, tested, and delivered to meet product
specifications with the help of Technical Team
Own the relationship with project stakeholders to identify, prioritize, negotiate and document
product requirements [business, process and data]
Ensure and foster customer engagement
Represent project stakeholders throughout planning, development and release processes
Assist the platform team to develop release estimates
Understand project plans and be able to clearly articulate roles, project goals, and timelines.
Assist in enforcing project deadlines and schedules.
Assist implementation and QA teams during the implementation phase and early detection of misunderstandings and bugs
Perform and handle demos to customers and stakeholders. Address any reported bugs,
feature or change requests
Assist stakeholders in the system use in UAT and production environments
Work with stakeholders to drive adoption of the implementation
Ability to provide thought leadership and identifying new opportunities after analysing
customer environment and pain points would be a plus
Understand a Business Consultancy process. Be capable of assessing a customer's current
situation. Be capable of defining Business Analysts' deliverables and their relationship with
Consultancy team deliverables. Be capable of detecting areas of improvement and defining
solutions with the Consultancy team. Be capable of communicating Consultancy results to
technical and business people. Be capable of facilitating the process of transformation of
Business Consultancy in multiple ServiceNow implementation projects
Coach team members in good practices and assisting them in overcoming hurdles. Set
expectations regarding what constitutes effective business analysis work and assist team
members to learn and grow.