Neutrino Advisory - ServiceNow Developer - ITSM Module (5-7 yrs)

Job Title : ServiceNow Developer - ITSM

About the Role :

Are you ready to thrive in a fast-paced, innovative, and growth-oriented environment? Do you excel at collaborating with clients and cross-functional teams to support enterprise platform development? If yes, we are looking for an experienced ServiceNow Developer with expertise in ITSM to join our team.

You will play a pivotal role in driving high-priority enterprise initiatives that aim to transform the financial industry.

Your contributions will ensure efficient ServiceNow ITSM implementations tailored to meet business needs. This position requires working hours from 2 PM to 11 PM IST to support US and UK-based clients.

Preferred Start Date : Immediate.

Key Responsibilities :

ServiceNow Development & Configuration :

- Design, develop, and configure the ServiceNow ITSM module to align with business needs.

- Build and implement Service Catalogs using workflows and/or Flow Designer.

Process Analysis & Implementation :

- Analyze client requirements to identify optimal implementation approaches.

- Provide recommendations on best practices for ITSM solutions and workflows.

Customization & Scripting :

- Develop and maintain UI Policies and Client Scripts to ensure functionality aligns with business goals.

- Configure Access Controls to meet security and compliance standards.

Integration & Reporting :

- Work on integrations using REST and SOAP APIs.

- Develop and optimize Reports and Dashboards for performance tracking and insights.

Documentation & Communication :

- Prepare technical design documents, developer notes, and other project documentation.

- Communicate proactively with stakeholders, including project managers and engineering teams, to ensure timely deliverables.

Required Qualifications :

Experience : 4+ years of progressive experience as a ServiceNow Developer in the Enterprise Technology domain.

Technical Expertise :

- Strong knowledge of end-to-end ITSM processes and Service Catalog configurations.

- Familiarity with CSM, ITAM, and other ServiceNow modules.

- Expertise in REST/SOAP integrations, server/client-side scripting, and data import techniques.

- Experience with Portal Pages and Widgets.

Certifications :

- ServiceNow certifications (e., Certified System Administrator, Certified Application Developer) are highly preferred.

Tools & Methodologies :

- Hands-on experience with Agile methodologies (Scrum preferred) and tools like JIRA or ADO.

- Proficiency with Microsoft tools like Teams and Office 365.

Preferred Skills :

- Exceptional verbal and written communication skills.

- Strong problem-solving abilities with attention to detail.

- Capability to lead initiatives and take ownership of deliverables.

- Experience working with global teams in collaborative environments