Senior Engineer , Product Support

Requirements

5+ years of experience in an enterprise software or cloud support environment.

Understanding of modern web technologies and relationships between themLinux, Apache, MySQL, PHP, NGINX, Redis, DNS, CDN, Magento, and SSL.
Experience troubleshooting web applications and performance issues.
Ability to analyze/extrapolate issues via logs and other sources of information to provide infrastructure and application teams a good starting point for in-depth reviews.
Strong knowledge of the Linux command line.
Relational database skills: Familiarity with MySQL and database queries.
Familiarity with programming/scripting languages such as PHP, Node.js, Perl, Java, and Python.
Familiarity with eCommerce Platforms (Support, Site Development or QA role).
Strong organizational and time management skills including multi-tasking and prioritizing job duties.
Proficient in technical problem-solving methodologies.
Ability to adapt and change in a dynamic environment.
Excellent (oral and written) communication skills in English.

Job Responsibilities

Provide knowledge transfer sessions to help reduce critical issues.
Drive resolution of technically complex issues by working with application stakeholders development and business operations teams.
Evaluate and provide feedback on future technologies and new releases/upgrades.
Partner with Engineering personnel to prioritize and raise issues as necessary
Share standard methodologies with team members to enhance the quality and efficiency of customer support and supply articles to our knowledge base.
Translate business needs into product requirements and work with product management to add enhancements
Provide business and technical solutions to help customers optimize the use of solutions. Excellent Organizational skills and ability to prioritize, manage, multi-task, and execute projects cross-functionally.
Performance tuning and optimization and debugging of customer code.

We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise we help our clients imagine what s possible, and accelerate their transition into tomorrow s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

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