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3.7

based on 4.2k Reviews

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147 GlobalLogic Jobs

VF Tech Support I

1-3 years

Gurgaon / Gurugram

VF Tech Support I

GlobalLogic

posted 13hr ago

Job Role Insights

Flexible timing

Job Description

Description:

Interesting and challenging work in a large and dynamically developing company Exciting projects involving the newest technologies Professional development opportunities Excellent compensation and benefits package, performance bonus program Modern and comfortable office facilities

Requirements:

• 1-2 years of experience in L1/L2 technical support, independently communicating with clients. • Troubleshooting & Debugging expertise. • Good Communication Skills • Knowledge of basic Linux commands • Knowledge of Excel/Google Sheet, creating reports • Working knowledge of any programming language and SQL • Flexibility in shifts and readiness to support rotational 24X7 environments, with higher rate of spontaneity is a must • Must be a B. Tech/ BCA/ MCA/ BSc (any discipline)/ BE (any discipline)/ Graduate.

Job Responsibilities:

• Provide initial debugging support for the production data issues reported, including response to and resolution of any failures • Monitor and report process issues, attend triage to discuss customer impact & status and report back to the Core Team. This includes communication of customer impact to all internal customer facing teams. • Ability to identify and automate manual tasks where you can make time or cost savings. • Would be the Primary escalation point for all blockages in the pipelines and would be the point of contact for all crisis management related to blockages. • Development and document support process (SOPs), includes developing support requirements with Product Management and Engineering. • Able to work in a competitive environment & meet the KPIs (Productivity, Quality, FRT (First Response Time). • Responsible for handling smooth handover of pending AI and act as a bridge for flow of the information to the next shift. • Conduct peer reviews with particular emphasis on operational aspects. • Investigation, management and prioritization of any incidents or queries raised. • Confer with the Team Lead/Manager daily to clarify priorities, processes, assignments and to discuss any issues therein.

What We Offer:

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!


Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at GlobalLogic through

(based on 364 GlobalLogic interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
49%
13%
11%
7%
7%
13% candidates got the interview through other sources.
High Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.

What people at GlobalLogic are saying

Technology salary at GlobalLogic

reported by 1 employee
₹4.3 L/yr - ₹5.5 L/yr
70% less than the average Technology Salary in India
View more details

What GlobalLogic employees are saying about work life

based on 4.2k employees
65%
92%
74%
83%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

GlobalLogic Benefits

Submitted by Company
Relocation at ease
Women leadership development program
Taking care of those who need
Submitted by Employees
Free Transport
Cafeteria
Work From Home
Free Food
Health Insurance
Job Training +6 more
View more benefits

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