Global Care Executive

School : WITTY

Campus : Witty International School, Malad

Country : India

Qualification : B.COM ,M.Com ,BA+MA ,Bsc+Msc

OverView :

Global Care Executive

Responsibility :

Roles & Responsibilities

• Effectively address/resolve parent enquiries through various mediums i.e. in-person, over the phone, email, company website etc.
• Escalating all unresolved grievances of the parents to the RO for prompt resolution.
• Generating parent delight by ensuring high responsiveness and closing the loop with parent on all issues and keeping them updated.
• Efficiently guiding the parents on school systems and process and ensuring that the repository of updated information is available at all point in time.
• Handling the queries of the parents and ensuring that each parent interface ends with solutions.
• Being a central point of contact for all Leaving Certificate Request i.e. Verification of LC request forms, Request Generation, Intra department lesioning etc.

Administrative Responsibilities:

• Recording all grievance / LC Applications tracker as per the process guidelines.
• Maintaining complete and accurate data.
• Timely reporting of the internal generated reports e.g. customer enquiry and follow up trackers to the RO basis the internal agreed turnaround time.
• Scrutinising and maintaining all document records.
• Being an effective planner and organise the day to ensure all opportunities are maximised.
• Being an active participant in School events.

 

Work Relations:

• Reporting to the Relationship Officer of the centre functionally and for all administrative issues.
• Interfacing with all departments Academic /Non-Academic for any operational issue/s.
• Interfacing with potential and existing parents.

Experience:

• 1 - 3 Years of experience
• Experience in Education industry preferred.

Qualification:

• Post Graduate preferred, Graduation is a must.

SkillsDescription :

• Strong conviction skills.
• Ability to manage multiple tasks/processes.
• Ability to prioritise workload; work effectively under pressure and stringent deadlines.
• Ability to present, discuss and respond to customer enquiries
• Exceptional time management skills and strong attention to detail.
• Strong Oral & Written Communication.
• Excellent Team Player.

Disclaimer :

Our company is an equal opportunity employer committed to creating a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and experiences.