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7 Global Classroom Jobs
CSR
Global Classroom
posted 5hr ago
Job Description
Global Classroom Pvt Ltd is looking for CSR to join our dynamic team and embark on a rewarding career journey.
- As a Customer Service Representative, you will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring overall customer satisfaction
- Your role is to represent the company in a positive and professional manner while delivering exceptional customer service
- Key Responsibilities:Customer Interaction:Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels
- Provide accurate information about products, services, and company policies
- Assist customers in placing orders, processing returns, and resolving product or service-related issues
- Issue Resolution:Identify and assess customer needs to achieve prompt issue resolution
- Investigate and troubleshoot customer problems, finding effective solutions and ensuring customer satisfaction
- Collaborate with other departments to resolve complex issues and escalate problems when necessary
- Communication Skills:Communicate effectively and empathetically with customers to build and maintain positive relationships
- Clearly and concisely convey information, instructions, and updates to customers
- Product Knowledge:Develop and maintain a deep understanding of the company's products, services, and policies
- Stay informed about industry trends and updates to provide accurate information to customers
- Documentation:Accurately document customer interactions, issues, and resolutions in the customer relationship management (CRM) system
- Generate reports and analyze data to identify trends and opportunities for improvement
- Customer Satisfaction:Proactively seek feedback from customers to gauge satisfaction and identify areas for improvement
- Strive to exceed customer expectations and contribute to overall customer loyalty
- Team Collaboration:Collaborate with other customer service representatives and cross-functional teams to share information and improve processes
Employment Type: Full Time, Permanent
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What Global Classroom employees are saying about work life
based on 18 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Global Classroom Benefits
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