Field Service Engineer

Business Importance of the Role: This role owns delivering service & service business results as per Operational Metrics defined below & meets the operating Business Plan of Genworks. Manages high level of Customer satisfaction through Service Excellence at assigned customer accounts/IB by driving various Operations parameters as per target. Also drive Commercial excellence through AMCs, CMCs, Part Sales, Accessories & Consumable Business time to time. Over a period of time becomes the Customer success leader & be the Point of contact by building strong relationship between Genworks & respective OEM.

Key Responsibilities to Deliver (Daily, Weekly, Monthly, Quarterly, Annual):

• Timely installation, Troubleshooting and Calibration
• Pre-installation demos, checks and user maintenance training for instruments including primary level of application issues and standardisation handling. 
• Troubleshoot Instrument related issues (break fix issues).
• Strive for customer success through solutions-based growth approach.

Ideal Candidate Persona (Education, Work Experience, Skillset, Mindset) to be successful in the role:

• Diploma or Bachelor or master's degree in engineering from an accredited academic institution.
• Decent presentation & Articulation skills; able to present ideas to customers in a way that produces understanding and impact.
• Able to travel extensively without boundary.
• Ability to work with the team and follow up for deliverables daily over telecon/email.
• Excellent interpersonal and communication skills to effectively influence and build strong relationships with multiple stakeholders and confidential/sensitive information.
• Should adapt to a dynamic, fast paced and rapidly changing matrix environment
• Ability to effectively network across a variety of teams to build solid relationships.
• Should have good analytical, problem solving and negotiation skills