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2664 Genpact Jobs
Process Associate, Customer Care
0-1 years
₹ 1 - 4.6L/yr (AmbitionBox estimate)
Jaipur
1 vacancy
Process Associate, Customer Care
Genpact
posted 18hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Support one of the financial institution by providing outstanding Customer Service Experience to their existing Clients
- Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution
- Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance
- Customer Service for American consumer banking
- Use of CRM tools & collecting/documenting detailed information
- Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries
- At legal age by the time of application
- High School / Senior High School graduates are accepted, College graduates are preferred
- Ability to perform in a fast-paced and high volume service center
- Ability to multi-task alongside compliance to the process
- Shall pose no challenges in adhering to work schedules
- Flexible to work in any schedule
- Excellent data entry skills
- Detail oriented
- Able to demonstrate understanding while improving chance to create rapport with the customer
- Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit Cards
- Displays excellent English oral and written communication skills - using accurate grammar with smooth flow
- Displays excellent problem solving and decision-making skills
- Proficient computer skills and attention to detail
- Significant months of experience in the phone customer service field is desired
- Negotiation and analytical skills
- High level of integrity
- Ability to multi-task
Employment Type: Full Time, Permanent
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What people at Genpact are saying
Rating based on 6.1k Process Associate
reviews
Anonymous · Accounting & Taxation
in Kolkata
Work environment is very nice and job security is their.
Don't join Kolkata Genpact because it has toxic environment as well as toxic people. People seating in higher position like managers, they are very much arrogant and rude not at all well mannered. It's my personal experience. I regret joining Kolkata Genpact.
Read 6.1k reviewsProcess Associate salary at Genpact
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