Assistant Manager-Insurance Operations

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. 

Inviting applications for the role of Assistant Manager- Insurance Operations 

Responsibilities  

1. Substantial Experience in Policy Admin/ Claims backend operations for Life Insurance, Annuities or Long Term Care Insurance 
2. Team Handling/ people facing role. Leading 15 to 40 resources and keeping an engaged workforce 
3. Develop a strategy for team to reach organization goal and communicate clear instructions to team members 
4. Monitor team members and able to provide mentorship whenever needed and run the flow of day-to-day operations 
5. Build reports to update the company on the team's progress and rapport building with the internal & external partner 
6. Deal with any issues that arise during shift promptly and deftly, seeking advice from the duty manager where necessary and ensure that the highest possible levels of customer service are delivered at all times 
7. Assist Operations lead as and when necessary to make the business run effectively and efficiently and ensure the team meet client expectations & SLA’s. 

Qualifications we seek in you! 

Minimum Qualifications / Skills  

Preferred Qualifications/ Skills  

• Positive attitude with a focus on continuous process improvement and an open mind to change 
• Proficient with MS Excel, MS Word, MS PowerPoint 
• Project Management and ability to handle multiple priorities
• Insurance knowledge and ability to understand and interpret Insurance terminology.