Upload Button Icon Add office photos
filter salaries All Filters

2042 Genpact Jobs

PA - Customer Care Professional

0-4 years

Hyderabad / Secunderabad

1 vacancy

PA - Customer Care Professional

Genpact

posted 9d ago

Job Description

  • Work through proactive and reactive list of customers to gather customer health, usage and risk indicators and create a Customer Success Package to hand off to Customer Success Managers and continue to support through iterative or updates of data as needed
  • Work along with Customers Success Mangers via email and chat (60% email / 40% chat)
  • Gather data and assess overall service health for assigned customer accounts to provide to a Customers Success Manager
  • Leverage key data sets, reports, and dashboards to understand customer trends, visualize risk, and partner with internal stakeholders to mitigate
  • Build customer profiles for adoption and continued value realization and monitor usage trends
  • Review customer accounts and understand the potential negative impacts of downtime/bugs/slowness
  • Continually and proactively share best practices and thought leadership
  • Identify upsell and cross sell opportunities and partners closely with Account Support Director
  • Ensure assigned customers are happy and referenceable accounts willing to speak on our behalf
  • Performance measured by Customer Satisfaction Score (CSAT), First Response Time, Email Response time, Ticket Resolution, and CRM activity and accuracy
Qualifications we seek in you
Minimum Qualifications / Skills
B1/B2 level English for band 5A C1 for band 5B
Minimum Qualifications / Skills
  • Prior experience in a Customer Support or familiarity with invoicing and project management software is a plus.
  • Preferred to have some Supply Chain Have industry knowledge and / or product suite(s), for example Logistics, Global Trade Management, Supply etc.
  • Willingness to using help desk software and remote support tools, Intercom CRM experience a plus
  • Excellent verbal and written communication and problem-solving skills.
  • Adaptability and flexibility with the ability to multitask, prioritize, and manage time effectively.
  • Engaging with customers and providing empathy, patience, and rapport building
  • Strong organizational skills, attention to detail, time management and organizational skills
  • Troubleshooting skills, either basic or advanced, depending on the role and industry

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Care Professional roles with real interview advice

What people at Genpact are saying

What Genpact employees are saying about work life

based on 30.6k employees
61%
84%
70%
58%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Genpact Benefits

Work From Home
Job Training
Soft Skill Training
Cafeteria
Health Insurance
Team Outings +6 more
View more benefits

Compare Genpact with

Accenture

3.9
Compare

Capgemini

3.7
Compare

TCS

3.7
Compare

Cognizant

3.8
Compare

Wipro

3.7
Compare

Infosys

3.6
Compare

Tech Mahindra

3.5
Compare

EXL Service

3.7
Compare

Deloitte

3.8
Compare

HCLTech

3.5
Compare

IBM

4.0
Compare

DXC Technology

3.7
Compare

NTT Data Information Processing Services

4.0
Compare

Sutherland Global Services

3.6
Compare

HCL Group

3.6
Compare

Virtusa Consulting Services

3.8
Compare

CGI Group

4.0
Compare

GlobalLogic

3.7
Compare

Eviden

3.6
Compare

UST

3.8
Compare

Similar Jobs for you

Customer Care Professional at Headstrong (GENPACT)

Hyderabad / Secunderabad

0-4 Yrs

₹ 3-7 LPA

Customer Care at Headstrong (GENPACT)

Hyderabad / Secunderabad

1-4 Yrs

₹ 3-6 LPA

Customer Care at Genpact

Hyderabad / Secunderabad

0-1 Yrs

₹ 1.5-3.5 LPA

Customer Care at Headstrong (GENPACT)

Hyderabad / Secunderabad

0-4 Yrs

₹ 3-7 LPA

Customer Care at Genpact

Hyderabad / Secunderabad

₹ 1.5-2.5 LPA

Professional at Headstrong (GENPACT)

Noida

3-6 Yrs

₹ 5-8 LPA

Process Associate at Headstrong (GENPACT)

Hyderabad / Secunderabad

1-3 Yrs

₹ 3-5 LPA

Professional at Headstrong (GENPACT)

Noida

0-3 Yrs

₹ 3-6 LPA

Uppal at Headstrong (GENPACT)

Hyderabad / Secunderabad

0-3 Yrs

₹ 2-5 LPA

Customer Care at Genpact

Hyderabad / Secunderabad

0-2 Yrs

₹ 1.5-3.5 LPA

Genpact Hyderabad / Secunderabad Office Locations

View all
Hyderabad Office
Hyderabad-Gachibowli SEZ: 3rd & 4th Floor, Block 2 DLF Cyber city, Plot No. 129-132, Opp. A.P.H.B. Colony, Gachibowli, Hyderabad. Hyderabad
500019
Hyderabad Office
Hyderabad-Pocharam: GENPACT, 4th, 5th & 6th Floors, Building 8, Raheja Mind Space, Pocharam, Ranga Reddy, Secunderabad, Telangana. Hyderabad
500088

PA - Customer Care Professional

0-4 Yrs

Hyderabad / Secunderabad

9d ago·via naukri.com

Data Engineer - Python/ETL (5-10 yrs)

5-10 Yrs

1d ago·via hirist.com

Data Architect - Tableau/Power BI (6-12 yrs)

6-12 Yrs

1d ago·via hirist.com

Databricks Developer Azure/AWS/GCP - Pan India

6-11 Yrs

Hyderabad / Secunderabad, Gurgaon / Gurugram, Bangalore / Bengaluru

2d ago·via naukri.com

Process Associate

0-2 Yrs

Hyderabad / Secunderabad

2d ago·via naukri.com

Backend Lead - Java Technologies (10-14 yrs)

10-14 Yrs

2d ago·via hirist.com

Associate

1-3 Yrs

Bangalore / Bengaluru

2d ago·via naukri.com

Assistant Manager - Power Bi Developer

4-8 Yrs

Bangalore / Bengaluru

2d ago·via naukri.com

Process Associate - Customer Service

0-1 Yrs

Hyderabad / Secunderabad

2d ago·via naukri.com

PD - Customer Care (Non Voice)

Hyderabad / Secunderabad

2d ago·via naukri.com
write
Share an Interview